MetroPlus Case Manager I

MetroPlusHealth

New York (NY)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Job summary

MetroPlusHealth is hiring a PIC Clinical Care Manager in New York to provide comprehensive care management for HIV-positive, homeless, and transgender members. This role involves developing individualized care plans, managing health education sessions, and ensuring compliance with health regulations. The ideal candidate holds a Master's in Social Work, has clinical experience with HIV care, and is proficient in Microsoft Office. Bilingual skills are a plus. Join us to empower communities through health care.

Qualifications

Master's degree from an accredited college or university in Social Work is required.
Minimum of two years of clinical experience in HIV care and support systems.
Proficiency with Microsoft Office products is required.

Responsibilities

Provides telephonic and face-to-face care management services.
Develops and implements individual member Plan of Care.
Promotes access to comprehensive healthcare services.

Skills

Care coordination

Health education

Case management

Interpersonal skills

Bilingual (English/Spanish)

Education

Master’s degree in Social Work

Tools

Microsoft Office

Job description

Overview

Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.

Position Overview

Note: This section is retained for context but formatted with accessible structure. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

Under the direction of the Director of Care Management (PIC), the PIC Clinical Care Manager (SW) ensures the promotion of health and wellness of HIV-positive, homeless, and transgender members through the development and oversight of an evidence-informed, individualized Plan of Care that addresses their complex medical, behavioral health and social service needs. This position may be deployed, based on business needs, to health care facilities throughout New York City to provide case management services.

Work Shifts

9:00 AM - 5:00 PM

Duties & Responsibilities

Provides telephonic and/or face-to-face care management services to members at designated HIV primary care facilities, including care coordination, transition of care, out-patient follow-up, and ancillary service review to ensure optimal health outcomes.
Develops and implements an individualized member Plan of Care utilizing various resources, including, but not limited to member, family care giver, primary care provider, and facility-based or community-based care manager, focused on health coaching and care coordination activities, aligned with member needs and preferences in reaching their health goals.
Promotes access to and oversees the coordination and delivery of comprehensive, quality healthcare services for HIV-positive, transgender, and homeless members.
Provides health education and coaching on HIV disease, HIV primary and secondary risk reduction, and other chronic co-morbid illness, including, but not limited to hepatitis C, diabetes and hypertension as indicated by the Plan of Care.
Communicates with the member's primary care provider, community case manager and all other applicable providers, vendors, or agencies to facilitate the health and wellness of the member in a coordinated and comprehensive manner.
Identifies service utilization trends and potential member needs through review of encounter data, pharmacy/prescription data, completed member health assessment tools.
Ensures that goals, interventions, and care coordination activities for each member are documented in the electronic health record in compliance with professional standards and regulatory guidelines.
Mentors and supports the work of HIV Services Health & Wellness Advisors (Level 1) on their assigned team and other teams when requested and participates in the competency development of HIV Services Health & Wellness Advisors (Level 1).
Attends and prepares for periodic departmental case conferences as assigned. Reviews, identifies, and assesses the member Plan of Care and recommends changes to promote the health and wellness of the member.
Assists other MetroPlusHealth departments with resolution of member concerns related to retention, utilization management, quality management, customer service, and provider relations.
Attends approved in-service and external education and training as per department directives.
Performs, as assigned, other special projects and activities, including, but not limited to, audit review and preparation, quality improvement, community health education, facility/provider relations and health plan promotion.
Ensures that coordination of care activities for assigned caseload is compliant with Federal, State, and City regulations, and is consistent with the Mission, Vision and Values of the organization.

Minimum Qualifications

Master’s degree from an accredited college or university in Social Work is required.
A minimum of two years of clinical experience in HIV care or support systems that includes experience in care coordination, health education and case management.
A minimum of two years of experience in managed care is preferred.
Computer literacy with proficiency with Microsoft Office products is required.
Bilingual (English/Spanish) is preferred. Fluency in other languages is welcomed.

Licensure And/or Certification Required

A valid New York State license and current registration to practice as a Licensed Mental Health Counselor (LMHC), Licensed Master Social Worker (LMSW), or Licensed Clinical Social Worker (LCSW) is required.

Professional Competencies