MetroPlus Case Manager I

NYC Health + Hospitals; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

NYC Health + Hospitals is looking for a PIC Clinical Care Manager (SW) to oversee care for HIV-positive, homeless, and transgender individuals. The successful candidate will develop individualized care plans, coordinating with various healthcare providers and ensuring comprehensive service delivery. A Master's degree in Social Work and at least two years of clinical experience in HIV care are required. The role is based in New York City, supporting MetroPlusHealth's mission to empower communities through quality healthcare.

Qualifications

• Master’s degree from an accredited college or university in Social Work is required.
• Minimum of two years of clinical experience in HIV care or support systems.
• Bilingual (English/Spanish) is preferred; fluency in other languages welcomed.

Responsibilities

• Provides telephonic and face-to-face care management services to patients.
• Develops individualized member Plan of Care utilizing various resources.
• Communicates with the member’s primary care provider to facilitate health.
• Mentors and supports other health advisors and participates in their development.
• Ensures that care coordination activities are compliant with regulations.

Skills

Care coordination

Health education

Case management

Bilingual (English/Spanish)

Excellent communication skills

Education

Master’s degree in Social Work

Tools

Microsoft Office

Job description

Position Overview

Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

Under the direction of the Director of Care Management (PIC), the PIC Clinical Care Manager (SW) ensures the promotion of health and wellness of HIV‑positive, homeless, and transgender members through the development and oversight of an evidence‑informed, individualized Plan of Care that addresses their complex medical, behavioral health and social service needs. This position may be deployed, based on business needs, to health care facilities throughout New York City to provide case management services.

Duties & Responsibilities

• Provides telephonic and/or face‑to‑face care management services to members at designated HIV primary care facilities, including care coordination, transition of care, out‑patient follow‑up, and ancillary service review to ensure optimal health outcomes.
• Develops and implements an individualized member Plan of Care utilizing various resources, including, but not limited to member, family caregiver, primary care provider, and facility‑based or community‑based care manager, focused on health coaching and care coordination activities, aligned with member needs and preferences in reaching their health goals.
• Promotes access to and oversees the coordination and delivery of comprehensive, quality healthcare services for HIV‑positive, transgender, and homeless members.
• Provides health education and coaching on HIV disease, HIV primary and secondary risk reduction, and other chronic co‑morbid illness, including, but not limited to hepatitis C, diabetes and hypertension as indicated by the Plan of Care.
• Communicates with the member’s primary care provider, community case manager and all other applicable providers, vendors, or agencies to facilitate the health and wellness of the member in a coordinated and comprehensive manner.
• Identifies service utilization trends and potential member needs through review of encounter data, pharmacy/prescription data, completed member health assessment tools.
• Ensures that goals, interventions, and care coordination activities for each member are documented in the electronic health record in compliance with professional standards and regulatory guidelines.
• Mentors and supports the work of HIV Services Health & Wellness Advisors (Level 1) on their assigned team and other teams when requested and participates in the competency development of HIV Services Health & Wellness Advisors (Level 1).
• Attends and prepares for periodic departmental case conferences as assigned. Reviews, identifies, and assesses the member Plan of Care and recommends changes to promote the health and wellness of the member.
• Assists other MetroPlusHealth departments with resolution of member concerns related to retention, utilization management, quality management, customer service, and provider relations.
• Attends approved in‑service and external education and training as per department directives.
• Performs, as assigned, other special projects and activities, including, but not limited to, audit review and preparation, quality improvement, community health education, facility/provider relations and health plan promotion.
• Ensures that coordination of care activities for assigned caseload is compliant with Federal, State, and City regulations, and is consistent with the Mission, Vision and Values of the organization.

Minimum Qualifications

• Master’s degree from an accredited college or university in Social Work is required.
• A minimum of two years of clinical experience in HIV care or support systems that includes experience in care coordination, health education and case management.
• A minimum of two years of experience in managed care is preferred.
• Computer literacy with proficiency with Microsoft Office products is required.
• Bilingual (English/Spanish) is preferred. Fluency in other languages is welcomed.

Licensure And/or Certification Required

• A valid New York State license and current registration to practice as a Licensed Mental Health Counselor (LMHC), Licensed Master Social Worker (LMSW), or Licensed Clinical Social Worker (LCSW) is required.

Professional Competencies

• Integrity and Trust
• Customer Focus
• Functional/Technical Skills
• Excellent interpersonal, organizational communication and analytical skills
• Computer literacy with proficiency with Microsoft Office products is required.