Safety & Quality Resource Specialist - Ambulance Services

North Memorial Health; Brooklyn Center (MN); Hybrid; USD 52,000 - 77,000; Full time

Benefits offered by this job

Health insurance

401k match

PTO

Adoption reimbursement

Child care discount

Tuition reimbursement

Fitness center access

Job summary

North Memorial Health seeks a Safety & Quality Resource Specialist for Ambulance Services to maintain a QA program, coordinate staff development, and analyze clinical and performance data. The role supports communication with leaders, frontline teams, and medical directors to drive improvement.

The ideal candidate has 3+ years ALS/EMS experience, familiarity with Excel/Power BI, and strong English communication skills. Hybrid on-site work and opportunities for growth available.

Qualifications

• Bachelor's Degree in EMS, Nursing, EMS Education, or four years of experience in an ALS Paramedic System.
• RN or EMT-P License.
• Experience with data and Microsoft tools is valuable; familiarity with Excel/Power BI helpful.

Responsibilities

• Maintain a quality assurance/improvement program to monitor and improve care quality for all age groups.
• Assist in coordinating staff development and education related to quality and compliance with guidelines and initiatives.
• Collaborate with NMAS regional managers and leaders; communicate clinical and performance information clearly to diverse audiences.

Skills

Excel

Power BI

Effective communication

Multi-tasking

Education

Bachelor's Degree in EMS/Nursing/EMS Education or 4 years ALS experience

RN or EMT-P License

Tools

Microsoft Word

Access

PowerPoint

Google Docs

Job description

Safety & Quality Resource Specialist - Ambulance Services

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

Maintains a quality assurance/improvement program designed to monitor and improve the quality of care provided to all age customer populations. Assists in the coordination and maintenance of staff development and education related to quality and compliance with guidelines and quality initiatives. Requires ability to work with mangers in all NMAS regions.

The ideal candidate should have meaningful experience working on a 911 ALS ambulance, giving them the clinical understanding and credibility needed for the role. They should also have some familiarity and comfort working with technology and data, particularly tools such as Excel, Power BI, or similar analysis and visualization platforms.

Proficiency with these tools is not required. We are willing to train and develop team members who are otherwise a strong fit for the position. However, prior education, training, or experience working with data is valuable because it gives candidates a foundation for understanding some of the fundamental work the team performs. General familiarity with Microsoft tools would also help a new team member become productive more quickly.

Communication skills are equally important. This position interacts with leaders, frontline team members, influencers, and medical directors and assists with developing communications and providing feedback related to clinical performance. Candidates need to be able to interpret clinical and performance information and communicate it clearly, constructively, and appropriately for different audiences.

Requirements

Education

• Bachelor's Degree in EMS, Nursing, EMS Education, or similarly related field, or four (4) years of experience in an Advanced Life Support Paramedic System required.
• RN or EMT-P License.

Experience

• Minimum of three (3) years ALS experience working as a Paramedic or RN in a pre-hospital EMS setting.
• Previous quality assurance experience preferred.
• Experience working with computers required. Prefer experience with Microsoft Word, Access, Excel, PowerPoint, and Google Docs.
• Ability to multi-task.
• Proficient in oral and written communication using English language sufficient to perform functions of the position.

Licensure/Certification

• Current RN License or state EMT-P license or able to obtain within 30 days of hire, prefer NREMT-P certification
• - NMHC Standard
• Current Class D driver's license in state of residency with acceptable driving record
• - NMHC Standard

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hourspertwoweekpayperiod: 80

Shift: Day/Evening 8 hours

Call Requirement: None

Remote or On-site:Hybrid On-site

FLSA Status: Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:N22 ($37.49 - $56.23), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: [e-mail]. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: [e-mail].

INSPECTION OF AAP

North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Affinitive Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP).
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy

North Memorial Health

Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.