Metro EMS Supervisor / Captain

North Memorial Health; Brooklyn Center (MN); On-site; USD 58,000 - 87,000; Full time

Job summary

North Memorial Health in Minnesota seeks an experienced Emergency Paramedic Supervisor to oversee ALS, BLS and Wheelchair crews and coordinate daily operations. You will assist other areas as needed and serve as a public representative for North Memorial Health Care and its Ambulance Service.

Requirements include MN EMT-P, BLS, ACLS and PALS certifications, a paramedic credential, 2–4 years of supervisory experience, and a Bachelor's degree is a plus.

Qualifications

• Emergency medical services knowledge and judgment required.
• Strong leadership and decision-making abilities.
• Clear communication, teamwork and patient-centered care.
• Paramedic training and certification demonstrated.

Responsibilities

• Supervise ALS, BLS and Wheelchair crews and coordinate daily operations.
• Assist in other department areas and act as Emergency Paramedic when needed.
• Maintain and organize department statistics and respond to incidents.
• Represent North Memorial Health Care and Ambulance Service publicly.

Skills

EMS knowledge

Leadership

Communication skills

Decision making

Education

High school diploma or GED

Paramedic training program

Bachelor's degree preferred

Job description

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health. Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (:5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

• Health & Welfare Benefit Packages


• 401k Retirement Match or Pension Plan, based on workgroup eligibility


• Generous Paid Time Off (PTO) Plans


• Adoption Reimbursement up to $3000 per child


• Child Care Discount Program with New Horizon 10% off weekly childcare tuition


• Education/Tuition Reimbursement


• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About This Position

Supervises ALS, BLS and Wheelchair employees, coordinates the daily operations of the department, and assists in the operation of other areas as appropriate. In addition, the incumbent also functions and fulfills the duties and responsibilities of an Emergency Paramedic. Patients may include: neonates, infants, children, adolescents, adults and geriatrics. Collaborates with the Equipment and Inventory Supervisor to ensure an adequate supply and functional equipment inventory is maintained in all vehicles and substations either through personal inspection or delegation. Promptly handles consumer complaints. Maintains and organizes department statistics, distributes and files department documents and correspondence as necessary. Coordinates vehicle rotation and maintenance with the vehicle manager and/or mechanic. Assures that all patient medical charts and billing information is collected on a daily basis. Monitors crews' functions at scenes by responding to various calls to assist them with medical care. Acts as a representative of North Memorial Health Care and North Memorial Ambulance Service in all aspects of public relations. Promote and market scheduled services provided by North Memorial Ambulance Service.

Education

• High school diploma or equivalent (GED) required.


• Successfully completed Paramedic training program from an accredited institution required.


• Bachelor's degree preferred in health related field preferred.

Experience

• Field Training Officer experience preferred.


• Two to four years supervisor/management experience preferred, including experience with employee relations, conflict resolution and critical thinking skills.

Knowledge, Skills And Abilities

• Knowledgeable of advanced medical practices, procedures, and equipment as integrated into the area of EMS and the job of a paramedic.


• Demonstrated ability to problem solve, make decisions, and handle conflict during emergency situations and work independently.


• Demonstrated Total Quality Management, leadership, organization and management skills.


• Demonstrated interpersonal, written and verbal communication skills.

Licensure/Certification

• State of MN EMT-P certification required


• Current BLS certification


• Current ACLS certification


• Valid Class D driver's license in state of residency with an acceptable driving record


• Nationally Registered Paramedic


• MN Paramedic Certification


• Current PALS Certification

Work Group: Non Contract

Hours per two week pay period: 80

Shift: Evening/Night Variable

Weekend Requirement: Every 3rd Weekend

Call Requirement: None

Remote or On-site: On-site

FLSA Status: Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: N24 ($42.29 - $63.24), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position