Metrics and Assessment Specialist

Davidson College; Davidson (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Davidson College's Matthews Center for Career Development seeks a Specialist for Metrics & Assessment to lead data collection, reporting, and the maintenance of the Center's analytics systems.

The role collaborates across campus to gather data, develop dashboards, perform ad hoc requests, oversee the First Destinations Survey, and support employer relations data management with SOPs for CRM use.

Qualifications

• Excellent analytical skills.
• Excellent computer skills and comfort with technology.
• Experience collecting and reporting data and creating visual dashboards.
• Familiarity with data sources such as Handshake, LACRM, and 12Twenty.
• Ability to communicate findings clearly to diverse stakeholders.

Responsibilities

• Identify performance metrics and articulate reporting requirements, producing dashboards and visual reports.
• Develop, maintain, and improve a central dashboard and data processes.
• Identify patterns and trends within raw data.
• Pull dashboard reports from Handshake and 12Twenty for the Matthews Center team.
• Create reports for ad hoc data requests in collaboration with campus partners.
• Oversee the First Destinations Survey data collection and illustrate results for internal and external reporting.
• Coordinate MCCD annual report data collection and collaborate on marketing/event reporting.
• Develop SOPs for employer relationship management and CRM usage.
• Lead qualitative data collection activities such as focus groups and interviews.

Skills

Data analysis

Dashboard creation

Data visualization

CRM reporting

Communication

Education

Bachelor's degree

Tools

Handshake

LACRM

12Twenty

CRM systems

Job description

As a key member of the Matthews Center team, the Specialist for Metrics & Assessment takes leadership on the Matthews Center's collection and use of data, as well as the administration and maintenance of the Center's technical systems. The coordinator collaborates closely with colleagues both in the Matthews Center and across campus related to data collection and management.

The Role

Data Collection & Reporting:

• Collaborate with Matthews Center Chief Career Officer and their manager to identify and articulate the performance metrics used to assess the Center's progress on a variety of goals, and with the leadership team to produce reports with data visualization that illustrate the Matthews Center's work.


• Develop, maintain, and continuously improve a central dashboard and key metrics showing the performance benchmarks established for the Matthews Center, as well as progress toward identified goals. Establish and refine data collection and reporting processes that support the identified metrics, and regularly gather and integrate data so the dashboard can be used to show progress, identify challenges, and inform decisions.


• Identify patterns and trends within raw data.


• Pull and share dashboard reports with the Matthews Center team from Handshake (CSM) and 12/Twenty (FDS).


• Pull data and create reports for ad hoc data requests as requested by campus partners and Matthews Center team members, in collaboration with your manager.


• Oversee the annual First Destinations Survey project to collect information on the post-graduate destinations of Davidson students and prepare illustrative graphics for internal and external reporting.


• Oversee the MCCD annual report data collection and collaborate with the Assistant Director for Marketing & Events to create the report.


• Collaborate with the Associate Director for Employer Relations and Outreach to develop standard operating procedures for employer relationship management including normalizing the use of a CRM, utilizing existing data to identify prospective employers, track relationship status, and produce regular reports.


• With direction from the Matthews Center Leadership Team, lead qualitative data collection activities including focus groups, interviews, and other research methods.

Technology Management:

• Oversee current technology systems in use within the Matthews Center (i.e., Handshake, LACRM, 12Twenty and all subscription databases) and provide recommendations to streamline processes that result in increased efficiency and effectiveness for all system users. Serve as the MCCD liaison to these technology systems.


• Collaborate with Davidson Technology & Innovation to maintain external technology systems and identify areas to improve efficiency of current technology.


• Collaborate with Davidson Technology & Innovation to identify new technology needs and opportunities to increase overall office proficiency.

Team Support:

• Assist team members with execution of large-scale student events and other events as needed each semester.


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  Set-up and conduct check-in for large-scale student events such as career fairs and Resumania.

  
  

Knowledge, Skills and Abilities

• Excellent computer skills and exceptional comfort level with technology.


• Excellent analytical skills.


• Excellent oral and written communication skills.


• Working knowledge of LLM's (ie. Gemini, ChatGPT, Claude) as it relates to data and data visualization


• Ability to work collaboratively with internal (staff, faculty and students) and external (employer/organization and graduate school recruiters, alumni, parents) constituents.


• Ability to multitask and manage time effectively.


• Strong initiative and ownership of projects.


• Respects and practices confidentiality.


• Ability to adapt to changing needs and to prioritize key tasks.


• Bachelor's degree required


• The person in this position must be available and willing to work some evenings / weekends as required for career events and programming.