Meter Services Representative (Day Shift)

Austin Energy; Austin (TX); On-site; Full time

Job summary

An established industry player is looking for a Meter Services Representative to join their team in Austin. This full-time role involves essential metering activities for utility customers, including reading and managing electric and water meters. The ideal candidate will have strong customer service skills and the ability to work in various weather conditions. This position offers competitive pay and a range of health and welfare benefits, making it a great opportunity for those looking to make a difference in the community. If you are ready to take on a rewarding challenge, this could be the perfect fit for you!

Benefits

Health and Welfare Benefits

Qualifications

• One year of experience in a related field.
• Valid Texas Class C Driver's License.

Responsibilities

• Disconnecting and reconnecting electric and water meters.
• Reading electric and water meters using handheld devices.
• Organizing routes and documenting issues using mobile devices.

Skills

Customer Service

Conflict Resolution

Decision-Making

Meter Reading

Education

High School Diploma or Equivalent

Tools

Mobile Workforce Software

Hand-held Meter Reading Computer

Toughbook

Job description

Meter Services Representative (Day Shift)

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Position Information

Posting Title: Meter Services Representative (Day Shift)

Job Requisition Number: AE504059

Position Number: 109306

Job Type: Full-Time

Division Name: Customer Account Management

Minimum Qualifications

• Graduation from an accredited high school or equivalent, plus one (1) year experience in a related field.
• Valid Texas Class C Driver's License.

Notes to Applicants

The purpose of this position is to be responsible for a range of metering activities for utility customers, including:

• Disconnecting and reconnecting electric and water meters, de-energized and energized electric services below 600 volts.
• Reading electric and water meters (analog and AMR / AMI meters), and using hand-held meter reading computer.
• Organizing routes using a mobile device (e.g., Toughbook) to document leaks, problems, unsafe meter locations, hazards, and safety issues.

Working with Austin Energy provides various health and welfare benefits. Please click HERE for more information.

Driving Requirement

This position requires a valid Class “C” driver’s license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within 36 months.

Employment Application

The City of Austin employment application is an official document; incomplete applications will not be considered. Please detail all current and previous employment relevant to your qualifications. Resumes will not be accepted. The job posting may close after 7 days from initial advertisement.

Additional Requirements

• Verification of education and possibly a criminal background check.
• If in military or a veteran, provide DD-214 prior to start date.

Work Schedule & Conditions

• Work hours may include after hours, holidays, and weekends.
• Shifts may change; additional hours may be required.
• Work outside in various weather and terrain conditions.

Salary & Location

Pay Range: $23.44 – $26.83

Location: 1520 Rutherford Lane, Austin, TX

Preferred Qualifications

• Experience in electric utility work and meter reading.
• Experience with laptops, mobile workforce software, and electrical installations.
• Decision-making skills in high-volume, high-stress environments.
• Conflict resolution skills.

Responsibilities & Knowledge

Includes performing metering activities, customer service, route organization, meter inspection, and documentation. Knowledge of metering requirements, city policies, and effective communication skills are essential.

Additional Information

This is an essential employee position requiring availability during emergencies or bad weather. The schedule may change according to departmental needs.