Meter Reader

City of Sacramento; Sacramento (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

City of Sacramento is seeking a Meter Reader to read commercial water meters, record consumption, and report anomalies. You will work with other technical personnel to resolve problems and help ensure accurate billing.

Qualified candidates have at least one year of public-contact experience and a valid California Class C driver's license; training is provided. A probationary period applies as part of the appointment process.

Qualifications

• One year of experience involving public contact in the field or office.
• Driver license: California Class C required at the time of appointment.

Responsibilities

• Read meters on assigned routes and record readings, making necessary calculations.
• Check consistency of readings and report unusual cases to a supervisor.
• Identify meter irregularities and report to supervisor.
• Tactfully respond to citizen inquiries and complaints.

Skills

Public contact

Customer service

Record readings

Data accuracy

Tools

Meter equipment knowledge

Reading devices

Job description

DEFINITION

To read commercial water meters and record consumption; to identify water meter equipment problems; and to work with other technical personnel to resolve problems.

SUPERVISION RECEIVED AND EXERCISED

Direction is provided by a higher level supervisor. Depending upon assignment, duties may include, but are not limited to, the following:

• Read water meters on assigned routes and record readings, making necessary calculations.
• Check to determine consistency of meter readings and report unusual cases to a superior.
• Discuss meter problems with supervisor.
• Check to see that meters are registering properly and report to supervisor on such conditions as meter being dead, upside down, running backwards, water being used without being recorded by the meter and other defects or suspicious conditions.
• Report to superior violations of the rules and regulations governing water consumption, conditions that may necessitate a change in rate for the service rendered, and defects in water meters.
• Identify address for new water utility billing.
• Tactfully respond to citizen inquiries and complaints.
• Assist in evaluating new meter products and provide input as to changes in current meter devices.
• Perform related duties as assigned.

Knowledge of:

• City street and address system.
• A variety of meters and meter equipment and their respective functions.
• Public contact and customer service techniques and principles.

Ability to:

• Learn City billing procedures and policies of water utility services.
• Understand and carry out written and oral directions.
• Maintain accurate and up-to-date records.
• Deal tactfully with the public.
• Identify meter irregularities and recommend how they can be corrected.

EXPERIENCE AND EDUCATION

One year of experience involving public contact in the field or office.

DESIRABLE QUALIFICATIONS

Driver License:

Possession of a valid California Class C Driver License at the time of appointment. Loss of the Class C is cause for discipline. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis.

PROBATIONARY PERIOD

Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status.