Meter Reader

City of Santa Fe Springs; Burgaw (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement program

Job summary

Pender County is seeking a field meter reader to perform routine water meter readings for billing purposes. You will visit homes and businesses, locate meters, and record usage using handheld devices.

The role requires excellent customer service, safe driving, and the ability to work independently. A high school diploma or GED is required, and the position involves an on-call rotation and driving responsibilities.

Qualifications

• Knowledge of customer service principles and practices.
• Ability to read and interpret street maps and records.
• Ability to work independently with attention to detail and procedures.

Responsibilities

• Read residential and commercial water meters and record readings.
• Provide courteous customer service in the field and explain service changes as needed.
• Turn water service on/off and perform basic maintenance on meters.
• Operate a vehicle and be available for on-call rotations.

Skills

Customer service

Meter reading

Safe driving

Record keeping

Education

High school diploma or GED

Tools

Hand-held computer

Street maps

Job description

General Definition of Work

Performs routine field work in reading water meters for the purpose of preparing water and sewer bills. The work involves visiting homes and businesses to locate and record meter readings, which are given to the PCU Office Manager to prepare utility bills. Work is performed under the general supervision and direction of the PCU Water & Sewer Superintendent. Assist with other duties as needed or assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Essential Functions

• Responsible for performing customer service duties in the field reading water meters, placing door hangers to inform customers of service changes/usage, identify water meter equipment problems, perform minor water meter maintenance, and recording usage and turning off and restoring service as directed.
• Reads and re-reads, when necessary, residential, and commercial water meters throughout the County and records consumption in hand-held computer.
• Locates meters, removes meter covers as necessary and accurately records readings.
• Turns water service off and on as assigned.
• Observes condition of meters, leaks, unsafe conditions, or unauthorized use of water immediately to Superintendent.
• Sets meters and performs minor maintenance and repairs.
• Provides courteous and efficient service to customers and provides information concerning.
• District's regulations governing service when necessary.
• Operates a motor vehicle in connection with assigned duties.
• Subject to "On-Call" rotation.
• Other duties as assigned.

Knowledge, Skills, Abilities, Education & Experience

Knowledge of customer service principles and practices; safe work practices and principles and safe driving practices; and general operational characteristics of water meters. Skill in learning to read all styles of water meters; preparing simple records; reading and interpreting street maps. Ability to deal courteously and effectively with other employees and the public; effectively resolve customer disputes; explain District service regulations and requirements to the public; understand and carry out written and oral instructions; and work independently in the absence of supervision. High school diploma or GED and combination of education and experience equivalent to two years of day-to-day interaction with other employees or the public to provide requested services with accurate attention to detail and adherence to procedures or standards. Valid commercial driver's license in the State of North Carolina. This position is a safety sensitive position and subject to random substance abuse testing in accordance with the Pender County Personnel Policy and Risk Policy.

Benefits

There are a wide variety of benefits available to eligible Pender County employees. These benefits include: health, dental, vision, life insurance, optional life and disability insurance plans, flexible spending account, retirement program, 401(k) program, deferred compensation program, credit union membership and an employee assistance program.

Pender County Benefits Overview can be viewed here.

Do you have a high school diploma or GED equivalent?

• Yes
• No

Do you have a North Carolina driver license, a valid driver license from another state due to military exemption, or the ability to obtain a North Carolina driver license within 30 days of hire?

• Yes
• No
• Required Question