Metals Operations Leader | Lean & Continuous Improvement

Norfolk Iron; Garland (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Norfolk Iron in Garland, TX is seeking an Operations Manager to lead metals servicing production and warehouse operations, driving safety, quality, and on-time delivery. You will oversee inventory, equipment, processes, and staff while guiding continuous improvement initiatives to optimize throughput and cost efficiency.

The role requires 5+ years in operations, a strong Lean/Six Sigma background, and a proven ability to lead teams through change in a fast-paced, customer-centric environment.

Qualifications

• 5+ years of operations or production management experience, ideally in metals servicing, manufacturing, or industrial processing.
• Strong background in process improvement, with Lean, Six Sigma, or similar frameworks.
• Demonstrated ability to lead teams, manage change, and build operational discipline.
• Solid understanding of metal processing equipment is preferred.
• Excellent problem-solving, communication, and decision-making skills.
• Ability to thrive in a fast-paced, customer-centric environment.

Responsibilities

• Lead day-to-day operations including distribution, warehouse, and fabrication.
• Ensure production schedules are met while maintaining high standards of quality, accuracy, and on-time delivery.
• Monitor KPIs and operational metrics to identify trends, bottlenecks, and opportunities for improvement.
• Champion continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Evaluate current workflows, equipment utilization, and material flow to reduce waste, increase throughput, and improve cost efficiency.
• Develop and implement standardized operating procedures that enhance consistency and performance across shifts.
• Maintain a strong safety culture by enforcing OSHA standards, conducting regular audits, and ensuring proper training.
• Oversee compliance with industry regulations, quality standards, and internal policies.
• Lead, coach, and mentor supervisors and frontline employees to build a high-performing, engaged workforce.
• Support workforce planning, including hiring, training, performance management, and succession planning.
• Foster a culture of accountability, collaboration, and continuous learning.
• Partner with Sales, Estimating, and Supply Chain teams to align operational capabilities with customer needs.
• Work closely with Maintenance to ensure equipment reliability and proactive maintenance planning.
• Support customer visits, audits, and technical discussions as needed.

Skills

Leadership

Lean Six Sigma

Process improvement

Safety compliance

Team development

Cross-functional teams

Problem solving

Communication

Change management

Equipment knowledge

Job description

Norfolk Iron in Garland, TX is seeking an Operations Manager to lead metals servicing production and warehouse operations, driving safety, quality, and on-time delivery. You will oversee inventory, equipment, processes, and staff while guiding continuous improvement initiatives to optimize throughput and cost efficiency.

The role requires 5+ years in operations, a strong Lean/Six Sigma background, and a proven ability to lead teams through change in a fast-paced, customer-centric environment.