Messaging Services Advisor-M365 Administrator

NTT DATA, Inc.; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

NTT DATA, Inc. is seeking a Messaging Services Advisor-M365 Administrator to join our team. The role focuses on administration, support, and maintenance of the Microsoft 365 environment, including Exchange Online, Exchange hybrid, and Teams.

You will deliver customer-focused service across 24x7 operations and collaborate with global engineers. The ideal candidate brings 8+ years of M365 experience, strong problem-solving skills, and excellent communication.

Qualifications

• Bachelor’s degree in computer science, engineering or related field.
• 8+ years of experience administering and supporting M365 workloads.
• Strong knowledge of Exchange Online, Teams, SharePoint and Security & Compliance.

Responsibilities

• Provide maintenance, support and troubleshooting for M365 services including Exchange Online, Hybrid and Teams.
• Manage archiving, retention policies and eDiscovery as needed.
• Ensure high availability and performance of Microsoft 365 environment.
• Deliver high-quality support with a focus on customer satisfaction.
• Collaborate with global engineering teams and mentor junior staff.

Skills

M365 administration

Customer-focused support

Strong communication

Lead project delivery

Problem solving

Education

Bachelor's degree in CS/Engineering or related field

Tools

Exchange Online

Exchange On-Premises & Hybrid

Microsoft Teams

SharePoint Online

Job description

We are currently seeking a Messaging Services Advisor-M365 Administrator to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). "The M365 Administrator will be responsible for the overall administration, support, and maintenance of the Microsoft 365 environment. This role requires a deep understanding of M365 services, including Exchange Online, Exchange On-Premises & Hybrid servers, Microsoft Purview, Defender for O365 and MS-Teams. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and the capability to manage and optimize the use of M365 solutions to meet business needs.

Job Description

• A customer-centric approach with a focus on delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Flexible working in shifts supporting 24X7 steady state operations.
• Provides deep subject matter expertise, advice, and program delivery.
• Contributes to the development of new techniques and plans within area of expertise.
• Thorough understanding and management of customer business needs and expectations.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Develops innovative and creative output based on interpretation and analysis that improves business performance and contributes to corporate goals and strategic intent.
• Anticipates operational, program, and implementation issues and develops preventative measures.
• Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
• Apply advanced training and experience to resolve difficult client problems where standard practice has failed.
• Identifies, structures, and delivers services that enable business processes.
• Performs root cause analysis on failed components and implements corrective measures.
• Providing guidance and mentoring junior team members.
• Candidates must have exceptional customer service, problem solving, and communication skills
• Possess the ability to work independently with minimal management supervision and with a global team of engineers
• Strong team player with ability to work in a team and as individual contributor Strong organizational and documentation skills
• Highly adaptable professional with a strong commitment to continuous learning and upskilling in emerging technologies to meet evolving business requirements.

Technical Skills

• Provide maintenance, support and troubleshooting activities on server-side configurations and integration in support of high-availability, server roles, Exchange online, Hybrid environment, mail-flow/transport services, Client access/webmail, security & compliance and email protection.
• Health checks, server capacity management and proactive configuration management support of SharePoint services
• In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem
• Maintain comprehensive documentation for architecture, processes, and service levels
• Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
• Administration and Support: Manage and maintain the Microsoft 365 services, providing day-to-day support and administration of M365 services.
• Implementation and Configuration: Configure, manage, and troubleshoot M365 services, including Exchange Online, Exchange On-Premises servers and Microsoft Teams.
• Staying updated with the latest trends and developments in the Microsoft 365 platform and adopting the best practices and recommendations.
• Setting up archiving, retention policies, journal rules, and conducting eDiscovery for legal holds
• Responsible for the overall health, configuration, security, and strategic management of the Teams environment, handling complex incidents and escalation.
• Manage the entire Microsoft Teams Admin Center, including org-wide settings, federation, and team upgrade policies
• Control guest access, external access, and manage security/compliance policies within Teams.
• Configuring anti-spam, anti-malware, and anti-phishing policies to secure email.
• Monitoring and Reporting: Monitor system performance and usage to ensure optimal performance and availability. Generate reports on system usage, security, and compliance.
• Responsible for providing end-user support for Microsoft 365 mailbox administration and recipient management, including mailbox provisioning, permission updates, distribution group and shared mailbox management, and related configuration changes
• Responsible for providing platform-level administration and operational support for Microsoft 365 Apps, including Viva Engage, the Viva Suite, and other approved Microsoft 365 collaboration and productivity applications
• Responsibilities include user access support, configuration assistance, policy and settings administration, service health monitoring, usage and activity reporting, incident troubleshooting, and fulfillment of service requests related to supported M365 apps
• Security and Compliance: Implement and manage security settings and policies to ensure compliance with company and regulatory standards. DLP engineering and administration. Handle security incidents and perform regular security audits
• Support and troubleshooting client/server environments, server Health check, PowerShell commands/scripts, bulk reports, monitoring parameters, backups etc.
• Server maintenance/upgrades-Patching, RU/CU's, security updates, server installation/deployment, configuring components and software integration.
• Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
• Interact with Microsoft support to resolve tenant-level issues or service outages

Qualifications

• Bachelor’s degree in computer science, Engineering, or related field.
• 8+ years of experience in administration and support of M365 workloads.
• Strong knowledge and skills in M365 services and features, such as Exchange Online, Microsoft Teams, SharePoint and Security and Compliance.
• Excellent communication, collaboration, and problem-solving skills.
• Certification in M365 or Azure is a plus.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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