MES Reliability Specialist - Video submission required

Rain Engineering; United States; Remote; USD 72,000 - 88,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

Rain Engineering is seeking a skilled MES Reliability Engineer to maintain and improve the reliability, performance, and uptime of our Manufacturing Execution Systems (MES) in a remote United States setting.

The role requires hands-on experience with the Proficy suite and a strong bridge between IT and manufacturing operations.

Qualifications

• 5+ years in IT support, MES, or reliability engineering.
• Proficy suite experience (Plant Applications, Historian, Operations Hub).
• Strong understanding of Windows Server and SQL Server in industrial networks.
• Hands-on experience with incidents, problems, and change management (ITIL).
• Experience in manufacturing environments is a plus.

Responsibilities

• Monitor health and performance of Proficy MES systems (Plant Applications, Historian, Workflow).
• Respond to MES incidents, perform root-cause analysis, and drive long-term reliability improvements.
• Implement proactive monitoring tools, alerts, and dashboards to detect issues before production impact.
• Partner with operations to align MES reliability with plant uptime goals.
• Manage software patches, upgrades, backups, and disaster recovery readiness.
• Collaborate with GE Vernova and system integrators for advanced troubleshooting and roadmap planning.
• Document configurations, SOPs, and contribute to IT knowledge base.
• Provide on-call support for critical MES incidents in a 24x7 environment.
• Monitor MES environments to ensure high availability and performance.

Skills

5+ years IT/MES reliability

Proficy MES

Windows Server

SQL Server

ITIL

Tools

Proficy Plant Applications

Proficy Historian

Proficy Operations Hub

Job description

YOU'VE NEVER WORKED AT A PLACE LIKE THIS BEFORE...

At Rain Engineering, we believe in more than just building great MES, we build people. Our culture is rooted in growth, autonomy, and the relentless pursuit of better. If you’re passionate about pushing boundaries and creating support experiences that matter, you’ll thrive here.

We don’t just assign tasks; we empower you to solve real problems.

We don’t clock hours; we celebrate the impact you make.

We don’t micromanage; we set the vision and let you lead the way.

Every support call is a chance to learn, grow, and make your mark. If you’re driven by results, inspired by innovation, and ready to join a team that values your growth as much as our own, we want to hear from you.

We are seeking a skilled and proactive MES Reliability Engineer with experience with Proficy software to join our Assurance Support team. In this role, you will be responsible for maintaining and improving the reliability, performance, and uptime of our Manufacturing Execution Systems (MES), which are mission-critical to plant operations. You will serve as a technical expert for system health, incident response, and proactive improvements across a complex manufacturing IT landscape.

If you have a passion for reliability engineering, thrive in high-availability environments, and enjoy bridging IT and manufacturing operations—this role is for you.

Only candidates who are authorized to work in the United States will be considered. Preference will be given to candidates based in Indiana.

Key Responsibilities

• Monitor and maintain the health and performance of Proficy MES systems (Plant Applications, Historian, Workflow, etc.).
• Respond to MES incidents, perform root cause analysis for problem management, and drive long-term reliability solutions.
• Implement proactive monitoring tools, alerts, and dashboards to detect issues before they impact production.
• Partner with operations and automation teams to align MES reliability with plant uptime goals.
• Manage software patches, upgrades, backups, and disaster recovery readiness.
• Collaborate with vendors (GE Vernova, system integrators) for advanced troubleshooting and system roadmap planning.
• Document system configurations, SOPs, and contribute to the IT knowledge base.
• Provide on-call support for critical MES incidents in a 24x7 production environment.
• Monitor MES environments (Proficy Plant Applications, Historian, Workflow, and related modules) to ensure high availability and performance.

Qualifications

• 5+ years of experience in IT Support, MES, or Reliability Engineering roles.
• Proven experience with Proficy suite (Plant Applications, Historian, Operations Hub, etc.).
• Strong understanding of Windows Server, SQL Server, and industrial network environments.
• Hands-on experience with incidents, problems, and change management (ITIL framework).
• Strong troubleshooting, analytical, and communication skills.
• Experience working in manufacturing or industrial environments (pharma, food/bev, CPG, etc. a plus).

Preferred Certifications

• ITIL v4 Foundation or higher.
• Proficy certifications (Plant Applications, Historian, or Operations Hub).
• Microsoft Certified: Windows Server / SQL Server.
• Reliability certifications (e.g., Certified Reliability Engineer (CRE) or equivalent) – nice to have.

Schedule

• Monday to Friday (on call)
• Weekends as needed
• Scheduled coverage on a rotating basis

Job Type

Full-time

Pay

From $80,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location

Remote