MES Engineer/ Rockwell FTPC

PDSSOFT INC.; San Antonio (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

PDSSOFT INC. in the United States is seeking a Technical Support Engineer with deep FTPC expertise to ensure reliable operation of Rockwell FTPC systems and high-quality client support. This role requires strong problem-solving and communication skills in a fast-paced environment.

You will troubleshoot complex FTPC issues, document solutions, and collaborate with customers and internal teams to improve system performance. A 5–7 year background in Rockwell FTPC is preferred.

Qualifications

• Bachelor's degree in CS/Engineering or related field.
• 5–7 years of technical support experience focusing on Rockwell FTPC.
• Certifications in Rockwell Automation or related technologies are a plus.

Responsibilities

• Provide proactive technical support for FTPC systems and related Rockwell components.
• Troubleshoot FTPC issues, reproduce and resolve incidents, and document solutions.
• Create and maintain technical documentation and user guides for customers.

Skills

FTPC Rockwell Expertise

Technical Support Experience

Problem Solving

Communication Skills

Independent and multitasking

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

Summary: We are seeking a highly skilled Technical Support Engineer with a strong background in Rockwell Factory Talk Production Centre (FTPC). The ideal candidate will be responsible for providing exceptional technical support to our clients, ensuring the smooth operation of FTPC systems, and troubleshooting any issues that may arise. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality service.

Mandatory Skills:

• Strong expertise in Rockwell Factory Talk Production Centre (FTPC) is a dealbreaker.
• Proven experience in technical support or a related field.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks effectively.

Preferred Skills:

• Experience with other Rockwell Automation products.
• Familiarity with industrial automation and control systems.
• Knowledge of networking and IT infrastructure.
• Experience in creating technical documentation and user guides.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5-7 years of experience in technical support, with a focus on Rockwell FTPC.
• Relevant certifications in Rockwell Automation or related technologies are a plus.