Merchant Systems Analyst

The University of North Carolina

Charlotte, Northern (NC, KY)

Hybrid

USD 65,000 - 75,000

Full time

3 days ago

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Job summary

The University of North Carolina – Charlotte seeks a Merchant Systems Analyst to lead and optimize university payment card solutions, gateways, and PCI compliance. You will collaborate with campus merchants, OneIT, and external partners to implement secure merchant system configurations.

Responsibilities include managing merchant system operations, integrating third-party services, and delivering training while ensuring PCI and university policies are followed.

Qualifications

Bachelor’s degree and three years of experience with merchant systems and technology, or an equivalent combination.
Experience with PCI DSS standards and payment gateway integrations.
Strong knowledge of computer systems, networking, and payment applications.

Responsibilities

Merchant System Solution Technical Consultant, lead in merchant system solutions and PCI compliant processes.
Merchant Systems and Technology Management, oversee POS terminals and payment applications.
Third Party System Integrations, coordinate with banks and gateways for integrations.
Merchant Services and Data Analysis, provide training and analyze merchant data to improve operations.

Skills

Merchant systems knowledge

Payment applications knowledge

Networking knowledge

Attention to detail

Independent work

Team collaboration

Education

Bachelor’s degree

Tools

Fiserv

TouchNet

Bluefin

Clover

Braintree

Banner

WebFocus

Excel

Google Apps

Job description

Position Information

General Information

Position Number

Position Number 000318

Vacancy Open to

Vacancy Open to All Candidates

Working Title

Position Designation

Position Designation EHRA Non-Faculty

Employment Type

Employment Type Permanent - Full-time

Months per Year 12

Work Schedule

This position may be eligible for a telework schedule once onboarding is complete and with supervisor approval.

Hours per week 40

FLSA Status

FLSA Status Exempt

Division

Division Business Affairs

Department

Work Location

Work Location Reese Building; 2nd Floor; Suite 222

Salary Range

Salary Range $65,000 - $75,000

Primary Purpose of Department

Within Financial Services, the Office of the Bursar provides quality account management services to students, parents and alumni by proactively assisting them in meeting their financial responsibilities for attendance. Below are the specific functions of the department:

Cashier collection of all University receipts and deposits from departments and student payments including third party payments, external scholarship payments, and 529 plan payments
Student accounts management, including tuition and fee schedule, authorized users, billing, financial holds, and refunds
Collections and accounting for student loans and past-due accounts
Financial reporting of student and loan accounts receivables, including tuition discounting, bad debt and allowance for doubtful accounts.
Form 1098-T (Tuition Statement) processing

The Office of the Bursar is responsible for maintaining accurate accounting of all cash receipts collected at the University and maintaining operations of the accounts receivable system. This includes maximizing the collection of delinquent student or third party accounts and loan receivables and ensuring that all monies collected are deposited daily in the State Treasurer’s account with the University’s depository bank. The department works with Enrollment Management to monitor the financial aid aspect of the student’s account.

Primary Purpose of Position

This Merchant Systems Analyst position serves as the subject matter expert in University payment card solutions and lead technical consultant who configures our payment applications/gateways to process payments on University and affiliated entity merchant accounts. Must develop and maintain productive and collaborative working relationships with internal and external stakeholders, which include over 70 campus merchant accounts, the State Controller’s Office, the University’s acquiring bank, the University’s payment card processor, and other external third parties. Must interpret PCI , industry, state, and University policies and procedures and correctly apply that knowledge to advise stakeholders, administer the University and affiliates Merchant Services function, implement solutions, resolve issues and provide input/guidance for the Payment Card Acceptance program. This position is the primary liaison to payment gateways, contracted third party services providers, OneIT, and the various departments within the University. It is responsible for analyzing, documenting, recommending, implementing, and maintaining merchant system solutions with help from the Merchant Services Manager. It develops and delivers merchant system training, oversees day-to-day merchant system and equipment operations, manages online storefronts, and acts as the backup for the Merchant Services Manager. This position works closely with the Cashier Manager and Cashier/Merchant Support Technician.
Summary of Position Responsibilities

Merchant System Solution Technical Consultant
Merchant Systems and Technology Management
Third Party System Integrations
Merchant Services and Data Analysis

Summary of Position Responsibilities

Merchant System Solution Technical Consultant – Serve as the subject matter expert in University payment card acceptance solutions. Maintain knowledge in merchant systems, payment applications, related business processes, PCI (Payment Card Industry) standards, and other policies and requirements. Use expertise to analyze departmental operational needs to anticipate problems, recommend compliant solutions or system modifications to achieve strategic goals, and operate within the bounds of established policy and procedures. Continuously work to improve card processing operations and respond to changing needs and technologies. Use creative and critical thinking to evaluate requests, issues, and/or merchant system problems and recommend compliant solutions. Consult, advise, and direct University staff across all levels (e.g., cashiers to departmental directors) with merchant system solutions.
Merchant Systems and Technology Management – Manage all University payment card acceptance operations, including POS terminals, payment card applications (i.e., creating/editing online storefronts and implementing third party integrations. Oversee and troubleshoot issues that arise with user access management for merchant systems and Point of Sale( POS ) terminals. Assist Cashiers with the user access audit for merchant systems that includes First Data, American Express, and TouchNet. Resolve issues that might arise in the implementation of processing systems, reporting systems, or internal systems related to the payment process or changes dictated by PCI , NC OSC , UNC GA, and/or University policy. Serve as the lead technical liaison between campus merchants, colleagues, external resources, and OneIT on issues that arise involving payment card processing systems. Review and analyze annual merchant PCI validation documentation based on system and payment card security knowledge; follow up as needed to ensure accuracy of payment card processing systems. Work in conjunction with OneIT to oversee payment card system security. Assess and resolve unprecedented problems that require research and review of policy and procedures for the program or assigned components. Monitor merchant system databases, schedules, and reports. Analyzes software applications for their functionality and system requirements, in relation to our state contracted merchant services provider and supported payment gateways.
Third Party System Integrations – Communicate technical policies and procedures and necessary system implementation guidance to all campus merchants clearly and effectively. Analyze software applications for their functionality and merchant system requirements, in relation to our state contracted merchant services provider and supported payment gateways. Define scope, goals, tasks, deliverables, timelines, tools, and resources necessary to implement merchant system solutions, and ensure accountability. Serve as the lead technical consultant for campus merchants, colleagues, external resources, and OneIT on project teams involving payment card processing systems. Coordinate with acquiring banks, payment gateways, third-party services providers, and campus merchants to initiate setup, lead testing efforts, and ensure PCI compliant payment integrations.
Merchant Services and Data Analysis - Maintain and enhance positive professional working relationships with all merchant stakeholders to increase credibility for building support and reaching consensus when explaining and interpreting program policies and procedures within assigned area(s). Develop, conduct, and facilitate training on payment card processing systems to enhance campus merchant knowledge and department operations. Provide guidance and expertise to campus merchants on Merchant Services initiatives and develop staff’s knowledge of payment card processing from online technologies and gateway reports to point of sale equipment and device troubleshooting. Assess the needs of campus merchants, determine gaps, and recommend changes in payment card processing systems, procedures, workflow and work assignments to improve efficiency and effectiveness. Assist the Merchant Services Manager with data analysis, as needed. Assist the Cashiers and campus merchant staff with merchant reports, as needed.
Other Job Duties
- Contributes to University payment card acceptance policies and procedures.
- Contributes to the PCI DSS annual validation process.
- Maintains process documentation and compliance timelines.
Bachelor’s degree and three (3) years of experience with merchant systems and technology; or an equivalent combination of education and experience.

Preferred Education, Knowledge, Skills and Experience

Experience with Fiserv, TouchNet, Bluefin, Clover, Braintree, Banner, WebFocus, Excel, Google applications, or similar merchant processors, gateways, and technology systems preferred.
Strong working knowledge of computer systems, networking, and payment applications.
Adept with learning new technologies; detail-oriented and organized.
Ability to work independently with minimal supervision, while at the same time collaborative, proactive and team-oriented with ability to multi-task.
Certified PCIP , PCI ISA , or PCI QSA

Necessary Certifications/Licenses

Preferred Certifications/Licenses