Merchant Specialist - Denver

Bank of America; Denver (CO); On-site; USD 91,000 - 132,000; Full time

Job summary

Bank of America is seeking a Merchant Specialist in Denver to advise clients on processing solutions and grow the firm’s merchant portfolio. The role will involve field-based client visits, cross‑functional collaboration with Relationship Managers and Merchant Solutions partners, and ongoing pipeline management.

The candidate will consult on integrating our payment solutions, manage relationships, and drive incremental business while navigating a complex payments landscape.

Qualifications

• Experience in merchant services or payments is preferred.
• Strong relationship management and consultative selling skills.
• Ability to build and manage a pipeline for new and existing clients.

Responsibilities

• Use consultative sales to identify client needs and opportunities.
• Recommend solutions with a focus on complex opportunities.
• Achieve sales and revenue goals while balancing risk and client experience.
• Build relationships and collaborate with internal partners on pricing, software, and security.
• Develop a sales pipeline with internal partners and clients.
• Act as a client advocate by connecting expertise across the company.

Skills

Account Management

Business Development

Client Solutions Advisory

Portfolio Management

Relationship Building

Client Management

Portfolio Analysis

Prospecting

Referral Identification

Referral Management

Business Acumen

Consulting

Customer and Client Focus

Fiscal Responsibility

Pipeline Management

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Merchant Specialist (MS) provides merchant client advisory and solutions that address their processing needs.The MS proactively identifies opportunities to grow net new business to the firm, provides high level advisory to deepen relationships with clients by working closely with Business Banking Relationship Managers and Merchant Solutions partners. This individual can provide a high level of advisory to clients and translate these opportunities into incremental business for the firm.

Candidates should possess a deep understanding of the client’s payments ecosystem and the ability to consult them on ways to integrate and leverage our suite of solutions effectively.They will work across a matrixed coverage organization to deliver responsible growth and serve as the merchant point of contact for relationship management teams and leaders. This is a field‑based role that requires travel to in‑person meetings with clients, internal partners, and leaders within the firm.

The role also includes all sales administration functions, including developing and maintaining a strong pipeline, pre‑call planning, client needs assessments, preparation and presentation of product proposals, price/cost analysis, submission of implementation documentation, ongoing client relationship management and contract renewals.This role requires prospecting for existing Business Banking clients with merchant services needs, and requires knowledge of both the proprietary Bank of America Merchant Services platform as well as the Fiserv Clover platform.

Responsibilities:

• Leverage consultative sales process and knowledge of various industries (including but not limited to healthcare, retail, restaurant) to identify clients’ needs


• Recommend solutions that meet clients’ needs with a focus on more complex opportunities and solutions


• Achieve sales and revenue goals while balancing operational excellence, risk management, and client experience expectations, maintaining accurate records and adhering to Service Level Agreements


• Build meaningful relationships and collaborates with internal partners to provide subject matter expertise on merchant payment processing pricing, software, gateways, and security


• Identify opportunities proactively and develops a pipeline for sales opportunities with internal partners and clients


• Act as a champion for clients by connecting expertise across the company to help them achieve their goals


• Establish relationships with associations, centers of influence, and vendor partners and adapts to an ever‑changing payment processing environment


• Independently identify sales opportunities from the bank’s portfolio of clients

Skills:

• Account Management


• Business Development


• Client Solutions Advisory


• Portfolio Management


• Relationship Building


• Client Management


• Portfolio Analysis


• Prospecting


• Referral Identification


• Referral Management


• Business Acumen


• Consulting


• Customer and Client Focus


• Fiscal Responsibility


• Pipeline Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CO - Denver - 370 17TH ST - REPUBLIC PLAZA (CO1004)

Pay and benefits information

Pay range

$91,100.00 - $132,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.