Merchant Services Relationship Manager - Vice President

Next Frontier Capital; Palo Alto (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an experienced Relationship Manager within Merchant Services to manage a portfolio of global corporate clients.

You will drive end-to-end client experience, coordinate with bank coverage teams, and pursue revenue growth through strategic client management and cross-sell opportunities. The role requires strong relationship-building, contract negotiation, and senior-level communication with executives across multiple lines of business.

Qualifications

• 8+ years in strategic relationship management or business development in payments or related field.
• Experience negotiating contracts and terms with large clients.
• Senior sales and account management experience with Fortune 500 clients.
• Proven ability to manage complex client ecosystems and cross-functional teams.
• Track record of expanding relationships with major corporate clients.
• Comfort engaging with C-suite stakeholders and senior decision makers.
• Strong presentation, verbal and written communication skills.
• Willingness to travel as required.

Responsibilities

• Achieve revenue objectives by expanding existing relationships and identifying new business opportunities.
• Collaborate with other lines of business to optimize product and service delivery.
• Serve as the primary client contact on behalf of Merchant Services and coordinate internal JPMorgan teams.
• Maintain and strengthen partnerships with JPMorgan Chase coverage teams through ongoing collaboration.
• Develop and coordinate cross-sell opportunities across Payments, Treasury Services, and related units.
• Apply consultative selling to understand client needs and propose tailored payment solutions.
• Prepare quarterly business reviews with strategic client insights and proposals to expand business.
• Represent the firm at external conferences to raise market visibility.

Skills

Relationship management

Sales

Contract negotiation

Senior account management

Cross-functional collaboration

C-suite engagement

Strategic client development

Presentation skills

Education

Master’s in Business Administration

Job description

Join the Merchant Services team! As a key member of the team, you will drive the end-to-end client experience.

As a Relationship Manager within the Diversified Industries team in Merchant Services, you will manage a select portfolio of global large corporate clients. You will collaborate closely with the firm-wide bank coverage team, JPMorgan Payments Treasury Services. Your role involves maintaining strong relationships with key decision-makers and influencers within your assigned client relationships. You will work towards meeting JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting existing business, and identifying, pursuing, and acquiring additional business within your designated portfolio.

Job responsibilities

• Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction.
• Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery.
• Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services.
• Establish and maintain strong internal partnerships with respective JPMorganChase coverage teams through on-going collaboration and communication.
• Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments, Treasury Services.
• Understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations.
• Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business.
• Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment.

Required qualifications, capabilities, and skills

• 8 + years of experience in strategic relationship management and/or business development in the Payments industry.
• Contract negotiation experience.
• Senior sales and account executive management experience.
• Experience managing complex clients.
• Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients.
• Experience and comfort level working with C-suite level client stakeholders.
• Demonstrated track record of collaboration across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners.
• Demonstrated ability to work across internal teams and external clients.
• Strong presentation skills.
• Exceptional verbal and written communication skills.
• Travel Required.

Preferred qualifications, capabilities, and skills

• Technology related experience.
• Master’s in Business Administration.
• Expertise in travel industry working with auto rental and airlines within the payments industry.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

You will manage a select portfolio of Diversified Industries global corporate clients