Merchant Services Associate

Nicolet National Bank; Town of Grand Chute (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision, & Life Insurance

401(k) with a company match

PTO & 11 1/2 Paid Holidays

Job summary

Nicolet National Bank is seeking a Merchant Services Associate in Grand Chute, Wisconsin. This role supports the growth of merchant services, collaborating with various banking teams to provide excellent client service and onboarding of financial products.

The ideal candidate will have a background in business administration, customer service, or banking, and possess strong communication and relationship-building skills. Benefits include medical, dental, 401(k), and paid holidays.

Qualifications

• Prior experience in customer service, retail banking, treasury management, or merchant services preferred.
• Ability to maintain strict confidentiality.
• Good verbal and written communication skills.

Responsibilities

• Support the delivery, onboarding, service, and growth of merchant services.
• Partner with Treasury Management and Commercial Banking.
• Provide responsive customer service by resolving merchant service issues.

Skills

Customer service

Sales experience

Relationship building

Attention to detail

Communication skills

Education

Associate's or bachelor's degree in Business Administration, Finance, or related field

Tools

Microsoft Office

Job description

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision‑making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

This role can be performed at any of our Fox Valley branches.

The Merchant Services Associate is responsible for supporting the delivery, onboarding, service, and growth of merchant services. The role partners with Treasury Management, Commercial Banking, and Retail Banking team members to support client needs, assist with prospecting and relationship development activities, coordinate implementation, and provide a high level of client service. The Merchant Services Associate helps support growth of the Bank's merchant card services portfolio while developing the consultative, sales, product, and relationship management skills needed to progress into a Merchant Services Consultant role.

As a Merchant Services Associate, you will:

• Partner with Treasury Management, Commercial Banking, and Retail Banking team members to identify merchant services opportunities.
• Lead client meetings, discovery conversations, needs assessments, relationship calls, follow‑up activities, and service discussions to help recommend appropriate card processing, payment acceptance, and point‑of‑sale solutions to support merchant services growth, retention, and a strong client experience.
• Support growth of the Bank's merchant services portfolio by prospecting, client follow‑up, banker referrals, and relationship development activities.
• Partner with the Merchant Services Admin to prepare pricing, proposals, applications, and sales presentation materials.
• Partner with the Merchant Services Admin to coordinate onboarding, installation, training, and implementation activities for credit/debit card processing, terminals, point‑of‑sale equipment, and related merchant solutions.
• Provide responsive customer service by resolving merchant service issues in partnership with the Merchant Services Admin, vendors, or internal partners, and ensuring timely follow‑up through resolution.
• Support portfolio maintenance, merchant retention activities, and relationship support in partnership with the Merchant Services Admin to strengthen the client experience and deepen existing relationships.
• Remain knowledgeable and up to date on merchant services, bankcard products, payment acceptance solutions, e‑commerce, industry changes, and the overall business environment.
• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
• Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non‑job‑related classification, including a commitment to Nicolet's policies on equal employment opportunities and non‑discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Performs all other duties as assigned.

Qualifications:

• Associate's or bachelor's degree in Business Administration, Finance, or related field preferred; or related work experience.
• Prior experience in customer service, retail banking, commercial banking, treasury management, operations, credit, collections, or merchant services preferred.
• Prior sales experience in merchant services, financial services, or business‑to‑business client support preferred.
• Knowledge of bankcard principles, terminals, Visa/Mastercard products and services, point‑of‑sale solutions, or payment processing preferred.
• Working knowledge of Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Ability to maintain strict confidentiality.
• Strong organization, attention to detail, and follow‑through.
• Good verbal and written communication skills, with the ability to interact professionally with clients, bankers, vendors, and internal partners.
• Interpersonal and relationship‑building skills with a client service mindset.
• Ability to work independently with appropriate guidance while managing multiple priorities and meeting deadlines.
• Collaborative team player with the ability to partner across Treasury Management, Commercial Banking, Retail Banking, branch teams, vendors, and operations partners.
• Ability to listen, identify client needs, understand the merchant services and Treasury Management structure of commercial and retail clients, and support consultative recommendations for payment acceptance solutions.
• Basic knowledge of retail banking, commercial banking, treasury management, payment processing, or merchant services products preferred.
• Motivated to learn, grow, and develop toward expanded merchant services sales and consulting responsibilities.

Benefits:

• Medical, Dental, Vision, & Life Insurance
• 401(k) with a company match
• PTO & 11 1/2 Paid Holidays

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled