Merchant Onboarding & Training Specialist

BBG Ventures, LLC

Hanover (MD)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical

Dental

Vision

401k

Job summary

BBG Ventures, LLC is seeking a Merchant Onboarding Specialist on a contract basis to support restaurant onboarding for a nationwide platform. This on-site role is based in Baltimore, MD with regular travel to merchant locations.

The candidate will onboard restaurant partners to our platform, train staff on digital ordering tools, and collaborate with Sales, Operations, Product, and Analytics to optimize onboarding and revenue.

Qualifications

Bachelor's degree or equivalent work experience.
5+ years in restaurant/hospitality or customer support.
Experience onboarding or supporting customers with SaaS or digital ordering platforms.
Strong customer service and relationship management.
Ability to manage multiple priorities in a fast-paced environment.
Willingness to travel frequently.

Responsibilities

Onboard restaurant merchants to platform products and services.
Develop onboarding strategies to deliver seamless onboarding experiences.
Serve as primary contact for merchant restaurants during onboarding.
Conduct in-store training for merchant staff on platform features.
Create training materials to improve merchant adoption and product knowledge.
Configure digital ordering platforms and SaaS solutions for merchants.
Identify opportunities to improve merchant workflows, increase platform adoption, and maximize revenue.
Collaborate with Sales, Account Management, Operations, Product, and Analytics teams to support merchant success.
Travel regularly to merchant locations within the assigned region and nationwide as needed.
Adapt quickly to changing priorities while delivering high-quality customer experiences.
Recommend process improvements that enhance onboarding operations and merchant satisfaction.