Merchant Onboarding & Training Lead

BBG Ventures, LLC; Linthicum (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Job summary

BBG Ventures, LLC is seeking a Merchant Onboarding Specialist to join our client’s on-site team in Baltimore, MD. The role focuses on onboarding restaurant merchants to platform products, delivering a seamless onboarding experience, and training merchant staff on ordering platforms and SaaS tools.

You will collaborate with Sales, Account Management, Operations, Product, and Analytics, travel regionally and nationwide as needed, and continuously optimize onboarding processes to maximize merchant

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of experience in restaurant management, bar management, hospitality, customer support, or a related field.
• Experience onboarding, training, or supporting customers in a service-oriented environment.
• Experience implementing or supporting digital ordering platforms, SaaS products, or similar technology solutions.
• Strong customer service and relationship management skills.
• Experience collaborating with cross-functional teams.
• Excellent communication and presentation skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, self-motivated, and results-oriented.
• Willingness and ability to travel frequently to merchant locations.

Responsibilities

• Onboard restaurant merchants to platform products and services.
• Develop and execute merchant onboarding strategies to deliver a seamless onboarding experience.
• Serve as the primary point of contact for merchant restaurants throughout the onboarding process.
• Conduct hands-on, in-store training for merchant staff on platform features and tools.
• Create training materials to improve merchant adoption and product knowledge.
• Configure and implement digital ordering platforms and SaaS solutions for merchants.
• Identify opportunities to improve merchant workflows, increase platform adoption, and maximize revenue.
• Collaborate with Sales, Account Management, Operations, Product, and Analytics teams to support merchant success.
• Travel regularly to merchant locations within the assigned region and nationwide as needed.
• Adapt quickly to changing priorities while delivering high-quality customer experiences.
• Recommend process improvements that enhance onboarding operations and merchant satisfaction.

Skills

Customer service

Relationship management

Cross-functional collaboration

Communication

Organization

Travel readiness

Education

Bachelor's degree or equivalent

Tools

SaaS platforms

Job description

BBG Ventures, LLC is seeking a Merchant Onboarding Specialist to join our client’s on-site team in Baltimore, MD. The role focuses on onboarding restaurant merchants to platform products, delivering a seamless onboarding experience, and training merchant staff on ordering platforms and SaaS tools.

You will collaborate with Sales, Account Management, Operations, Product, and Analytics, travel regionally and nationwide as needed, and continuously optimize onboarding processes to maximize merchant