Merchant Experience Performance Lead
Shopify
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Job summary
Shopify's Performance Excellence team is seeking an outcomes-first, hands-on contributor who can read data, frame the problem, and rally people to ship fixes in weeks, not quarters. You own the issue end-to-end, from insight to live product adjustments that improve merchant experience and support performance.
You will define and drive high-performance targets for Support Delivery, assemble cross-functional work in 6-week sprints, and turn data into decisions that guide product and operations
Job description
Shopify's Performance Excellence team is seeking an outcomes-first, hands-on contributor who can read data, frame the problem, and rally people to ship fixes in weeks, not quarters. You own the issue end-to-end, from insight to live product adjustments that improve merchant experience and support performance.
You will define and drive high-performance targets for Support Delivery, assemble cross-functional work in 6-week sprints, and turn data into decisions that guide product and operations
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