Merchandising & Store Operations Lead

Michaels Stores; Exton (PA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Tuition assistance

Adoption assistance

Commuter benefits

Telemedicine

Employee discounts

Job summary

Michaels Stores is seeking a Merchandise Manager to drive merchandising and operational execution across truck processing, pricing, promotions, and in-store standards. The role focuses on inventory health, planogram compliance, and customer-ready presentation while leading a team on a fast-paced floor.

The position requires 3+ years of retail leadership; you will coordinate with store leadership to optimize staffing, training, and adherence to SOPs and company programs.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
• Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution to business needs.
• Execute and maintain SISO routines to drive in-stock levels, replenishment accuracy, and sales readiness.
• Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.
• Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.
• Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery.
• Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.
• Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.
• Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
• Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
• Process RTVs and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.
• Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Skills

Leadership

Operations planning

Inventory management

Visual merchandising

Planograms

Pricing accuracy

Job description

Michaels Stores is seeking a Merchandise Manager to drive merchandising and operational execution across truck processing, pricing, promotions, and in-store standards. The role focuses on inventory health, planogram compliance, and customer-ready presentation while leading a team on a fast-paced floor.

The position requires 3+ years of retail leadership; you will coordinate with store leadership to optimize staffing, training, and adherence to SOPs and company programs.