Merchandising Service Associate - Plant Service Lead

Lowe's; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Merchandising Service Associate – Plant Service Lead to enhance customer experience in the garden center. This role focuses on delivering quality service by ensuring that live plants are well-stocked, displayed, and maintained according to store standards. The ideal candidate will engage with vendors and team members to create visually appealing product selections while conducting daily safety reviews to maintain a secure environment. If you have a passion for plants and customer service, this is a fantastic opportunity to make a difference in a dynamic retail setting.

Qualifications

• Experience in customer service and merchandising preferred.
• Ability to work outdoors and maintain a clean work environment.

Responsibilities

• Oversee execution of Live Nursery merchandising resets and service responsibilities.
• Ensure merchandise is stocked, fronted, and priced according to standards.

Skills

Customer Service

Team Collaboration

Attention to Detail

Education

High School Diploma or Equivalent

Job description

Your Impact

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Merchandising Service Associate – Plant Service Lead, this means focusing on Live Plants while:

1. Being friendly and professional while engaging vendors and associates to meet store needs,
2. Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate, and
3. Creating visually appealing product selections that are safe, clean, and easy for customers to access.

The Merchandising Service Associate – Plant Service Lead is primarily responsible for overseeing execution of all assigned Live Nursery merchandising resets, service responsibilities and maintenance activities. This involves working outside in the garden center, ensuring merchandise is stocked, fronted, and priced according to planograms and store-specific merchandising standards (e.g., stock, displays, promotion space). The Merchandising Service Associate – Plant Service Lead works closely with the Merchandising Service Manager, MSA - Plant Service associates, and store leaders to set and lead priorities for the MST Live Nursery team and identify store nursery service needs (e.g., materials, supplies, time) while also providing ongoing plant service updates and feedback. The MSA – Plant Service Lead is required to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized while monitoring for