Merchandising Operations Assistant

Crate & Barrel; Chicago (IL); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Crate & Barrel seeks a Merchandising Operations Assistant to support SKU setup, data integrity, and in-season merchandising processes from our Chicago offices (Mon-Thurs on-site) with Friday remote flexibility. You will update purchase orders, manage item data, assist with assortment prep, and generate sales/inventory reports to drive growth.

Qualifications include a Bachelor's degree, 1 year post-grad retail experience, and proficiency with Excel and Google Suite.

Qualifications

• Bachelor's degree required.
• 1 year post-graduation retail store or equivalent experience preferred.
• Excel and Google experience preferred.

Responsibilities

• SKU setup and maintenance support for a category of products, including item data setup and sample tracking.
• Collaborate with merchandising team to resolve shipping/receiving discrepancies and manage vendor communication.
• Update Purchase Orders in season and manage related vendor communication.
• Manage invoice discrepancies and chargebacks.
• Generate weekly and monthly sales and inventory reports.
• Monitor e-commerce site for assortment flow, images, and selling information.

Skills

Results oriented

Attention to detail

Communication

Teamwork

Customer service

Problem solving

Education

Bachelor's degree

Tools

Google Suite

Microsoft Excel

Job description

Maximize company growth and sales by providing product set up and operational support to the merchandising team. Collaborate with the team on assortment set up execution to drive financial growth and align on company strategies.

This is an on-site position (Monday through Thursday) based out of our Chicago, IL offices with the flexibility to work remotely on Fridays.

A day in the life as a Merchandising Operations Assistant, CB2...

• Responsible for SKU setup and maintenance support for a category of products, including item data setup, sample tracking, and in-season SKU data.

• Work with the merchandising team, vendors, and distribution centers to resolve shipping/receiving discrepancies.

• Update Purchase Orders in season and manage related vendor communication per direction from the Product Team.

• Manage invoice discrepancies and chargebacks.

• Support Merchant and Design & Development Teams with seasonal assortment preparation and sample reviews.

• Timely management of data integrity to support and enable accurate assortment set up on system, sales tracking and reporting.

• Assist the Associate Merchant with maintaining Item Data.

• Assist with photographing product samples for the product database.

• Work with the merchandising team to generate weekly and monthly sales and inventory reports.

• Monitor the e-commerce site for assortment flow, product images and selling information.

• Drive a positive customer experience by regularly monitoring and responding to customer reviews and requests from the field.

• Manage special projects as needed.

What you'll bring to the table

• Results Oriented

• Ability to ensure timely processing of SKU requests and meet SLA expectations.

• Attention to detail while maintaining efficiency.

• Proactive identification of data issues and proposal of solutions.

• Communication:

• Ability to summarize complex business requirements simply in both written and verbal form.

• Communicate effectively and efficiently with all company associates and business contacts in a timely manner.

• Teamwork:

• Promotes a strong sense of teamwork.

• Demonstrated agility and the ability to assist others as needed to meet deadlines.

• Customer Service (Internal and External):

• Demonstrated ability to provide a high level of service, support, and follow-through to buying teams, planning teams, agents, and vendors.

• Technical Proficiency:

• Proficient in Google Suite, Microsoft Suite (Excel). Ability to learn company operating systems and Merchandising processes.

• High proficiency and ability to compile and summarize large amounts of data in a clear and concise manner.

We'd love to hear from you if you have...

• Bachelor's Degree required; retail or related study preferred

• 1 year post-graduation retail store or equivalent experience preferred

• Excel and Google experience preferred.

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.