Operations Associate

Crate & Barrel; Berkeley (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Crate & Barrel's CB2 Operations Associate helps keep the stockroom organized and supports the salesfloor. You will ensure timely order fulfillment, accurate inventory, and attractive store displays while adhering to company policies and safety guidelines.

A collaborative team environment and daily exposure to operations systems are key parts of the role. You will assist with receiving shipments, processing curbside orders, and inventory tasks, contributing to a welcoming shopping experience and

Qualifications

• Customer service experience preferred
• Retail experience preferred
• Able to work flexible shifts
• Commitment to safety and loss prevention

Responsibilities

• Stock displays and ensure products are available for customers
• Receive and process shipments including curbside and ship-from-store orders
• Prepare stockroom for inventory and perform inventory duties
• Conduct stock checks and maintain organized stockroom
• Greet customers and assist with questions, escalating as needed
• Maintain store safety standards and follow policies
• Organize stockroom with the Operations Team
• Collaborate with Sales, Visual Merchandiser and management on floor upkeep
• Support seasonal floor changes with Visual Merchant
• Notify team of receipts, shortages, or overages of merchandise

Skills

Customer service

Interpersonal skills

Communication

Data entry

Multitasking

English literacy

Tools

AS400 system

Zebra handheld devices

Theatro system

Job description

As a CB2 Operations Associate, you will play a vital role in maintaining an efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure timely customer order fulfillment, accurate inventory management, and well-presented store displays. You will collaborate with the store team to uphold company policies, foster an inclusive environment, and maintain safety, while learning and utilizing all relevant systems to support operational routines, pricing, and promotions. A positive attitude, enthusiasm, and strong multitasking skills are essential for success in this fast-paced role.

A day in the life as an Operations Associate...

• Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase

• Perform duties associated with receiving and processing incoming shipments. Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner

• Assist in preparing the stockroom for inventory and perform assigned inventory duties

• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom

• Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate

• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide

• Organize and maintain the stockroom with the Operations Team

• Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical space

• Assist the Visual Merchant to support seasonal floor changes, as needed

• Inform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandise

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates

• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system

• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills

• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning

• Engage in, maintain and support store safety standards and training

• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred

• Retail experience preferred

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.