Merchandising Manager (Full Time)

NeighborFavor Inc.; Austin (TX); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Premium health insurance

401(k) options

Unlimited PTO

Job summary

NeighborFavor Inc. is seeking an experienced merchandising lead for its app. You will drive in-app messaging, navigation, and content structure to boost discovery and engagement while aligning with broader marketing channels.

Collaborate across marketing, analytics, product, and sales to implement data-driven strategies that improve user experience and growth, with a strong emphasis on KPIs and continuous optimization.

Qualifications

• A relevant degree or comparable formal training, certification, or work experience.
• 5+ years experience in website or app merchandising or similar roles in a fast-paced environment.
• Proven ability to improve customer journey and drive growth through placement and testing.

Responsibilities

• Lead in-app merchandising execution ensuring on-brand messages across experiences.
• Develop strategies for distinct customer segments focusing on navigation and content structure.
• Collaborate with marketing, product, analytics, and sales to align initiatives.
• Analyze performance to surface insights and optimize merchandising and pricing.
• Define and track KPIs to evaluate strategy and reporting.
• Lead A/B testing to refine content, placement, and user journeys.

Skills

Analytical skills

Cross-functional leadership

Ownership & accountability

Communication

Education

Relevant degree or equivalent

Tools

Braze

Tableau

Contentful

Job description

Responsibilities

• Lead the execution of in-app merchandising directive; ensure key brand and product messages are delivered through compelling, on‑brand shopping experiences that align with broader marketing channels (lifecycle, social, and paid media).
• Develop and implement merchandising strategies tailored to distinct customer segments with a focus on navigation, content structure, and feature placement that drive discovery and engagement.
• Collaborate cross‑functionally with integrated marketing, creative, brand, business analytics, product, support, and sales teams to align on merchandising initiatives and influence decisions through a data‑driven, collaborative approach.
• Analyze business performance to identify trends, surface insights, and guide merchandising and pricing optimizations that drive growth and improve user experience.
• Define and track core merchandising and content KPIs to evaluate strategy effectiveness, inform future decisions, and ensure consistent reporting.
• Lead A/B testing strategies to experiment with and refine content, placement, and user journeys; drive continuous performance improvement across the app experience.

Who You Are

• A relevant degree or comparable formal training, certification, or work experience.
• 5+ years experience in website or app merchandising or similar roles within a fast‑paced environment; proven experience identifying opportunities to find efficiencies throughout the customer journey that impact the user experience and growth.

Skills You Have

• Strong analytical acumen with cross‑functional leadership ability; ability to develop respectful influencing strategies to leverage support from cross‑functional stakeholders.
• Ability to focus on and improve customer experience and business performance through in‑app placement, segmentation, experimentation, and continuous optimization; ability to demonstrate a high degree of ownership and accountability.
• Ability to meet tight deadlines and ensure all directives and communications are accurate, clear, concise, and consistent with Favor core values.
• Process and detail‑oriented mindset with demonstrated ability to maintain a clear history of changes and documentation.
• Strong understanding of CMS and how they work; knowledge of Braze, Tableau, Contentful or similar tools.

Physical & Other Requirements

• Sit for an extended period of time.
• Hand / finger dexterity.
• Work extended hours.

Where you’ll work

This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.

Benefits

• Premium health, vision, dental, and life insurance, alongside 401(k) options.
• Favor Gold subscription and H‑E‑B discounts.
• Unlimited paid time off (PTO) for salaried employees and ample vacation time for all team members.
• Learning and development through Internships and Learning Labs taught by Favor team members and external facilitators.
• Employee Resource Groups (ERGs), company‑wide events, happy hours, and regular connection opportunities.
• Diversity, equity, and inclusion: At Favor, we believe the best delivery app in Texas is built by representing all Texans. We are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you.
• If you require accommodations during the recruitment process, let our recruiter know. Our talent acquisition team will work with you directly to ensure a smooth and delightful process.