People Business Partner

Favor Delivery; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) plan

Favor Gold subscription

H-E-B discounts

Unlimited PTO

Learning & development opportunities

Job summary

Favor is seeking a strategic People Operations Business Partner to guide performance management, employee relations, career development, and engagement initiatives within a hybrid role based in Austin, TX. You will partner with management, use data to drive solutions, and help optimize organizational health while supporting Talent Experience and Talent Acquisition initiatives.

You will work with leadership to translate strategy into a People plan, oversee talent programs, coach managers, and

Qualifications

• Bachelor's degree or comparable formal training, certification, and/or work experience
• 4+ years of experience in human resources
• Demonstrated experience working with varying levels of leadership
• Ability to set up and track relevant metrics and KPIs and use them to drive business results
• Working knowledge of compensation strategy, employee relations, organizational design, performance management, employment law, and DEIB
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) preferred

Responsibilities

• Act as a strategic advisor and coach to assigned business leaders, VPs, and managers on all people-related matters, including organizational design, workforce planning, and talent management.
• Translate business strategy and priorities into a tangible People strategy, leading organizational design and restructuring efforts within assigned departments, advising on team structure, job leveling, and role clarification to maximize effectiveness and improve the performance of the business.
• Partner with senior leadership to diagnose organizational health, anticipate people issues, and develop proactive solutions that drive business results.
• Execute core talent programs within assigned departments, including performance reviews, talent calibrations, compensation planning, and promotion cycles.
• Coach managers on effective performance management, leadership development, team member coaching, and succession planning for key roles.
• Identify training and development needs for assigned departments and collaborate with the Talent Experience team to create and implement targeted programs aligned with Favor’s business objectives.
• Manage and resolve complex employee relations issues through resolution in partnership with the Manager, People Operations and Legal team.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance within the client group.
• Analyze HR and business data to identify trends and root causes, and use these insights to propose data-driven solutions.
• Collaborate with Finance, Manager of People and business leaders to maintain workforce plans and headcount forecasts.
• Track and report on key People metrics for assigned departments, providing regular updates to leadership on organizational health and progress toward People goals.
• Partner with the Talent Experience team to support programs and processes related to team member engagement.
• Collaborate with the Talent Acquisition team to create an equitable hiring experience for all candidates.
• Champion and drive cultural initiatives and company values within assigned departments.
• Partner with the People Operations team to ensure compensation, benefits, and recognition programs are communicated to drive retention and morale.
• Partner with leadership to act on engagement surveys and feedback mechanisms.
• Provide career guidance to team members and propose internal movement opportunities.
• Collaborate with Business Partner and People Operations teams to ensure a consistent experience for all Favor team members.
• Work with Hiring Managers to identify hiring needs and create interview questions reflecting requirements.
• Help source and build talent pipelines for roles when needed.

Skills

HR experience

Leadership levels

Metrics & KPIs

Compensation, ER, org design, perf Mgm

SHRM-CP/SRSHRM-SCP preferred

Education

Bachelor's degree or equivalent

Job description

We are looking for a strategic People Operations Business Partner who embodies Favor’s core values, serves as a culture champion for our team and will work alongside Favor’s management team and team members to support all people related matters including performance management, employee relations, career development, engagement programming, organizational challenges and more. This role will use relationship building and data to guide and propose solutions, challenge convention, and assist Favor leaders in making decisions that move our business forward. Favor’s People Operations team operates with agility and at times may require supporting strategic talent and recruiting efforts.

What You’ll Do

• Act as a strategic advisor and coach to assigned business leaders, VPs, and managers on all people-related matters, including organizational design, workforce planning, and talent management.

• Translate business strategy and priorities into a tangible People strategy, leading organizational design and restructuring efforts within assigned departments, advising on team structure, job leveling, and role clarification to maximize effectiveness and improve the performance of the business.

• Partner with senior leadership to diagnose organizational health, anticipate people issues, and develop proactive solutions that drive business results.

• Execute core talent programs within assigned departments, including performance reviews, talent calibrations, compensation planning, and promotion cycles.

• Coach managers on effective performance management, leadership development, team member coaching, and succession planning for key roles.

• Identify training and development needs for assigned departments and collaborate with the Talent Experience team to create and implement targeted programs aligned with Favor’s business objectives.

• Manage and resolve complex employee relations issues (e.g., disciplinary actions, sensitive terminations, workplace investigations) through resolution in partnership with the Manager, People Operations and Legal team.

• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance within the client group.

• Analyze HR and business data (e.g., turnover, engagement scores, exit interviews, time-to-hire) to identify trends and root causes, and use these insights to propose data-driven solutions.

• In close collaboration with Finance, Manager of People and business leaders, maintain workforce plans and headcount forecasts to support hiring strategies and budget management.

• Track and report on key People metrics for assigned departments, providing regular updates to leadership on organizational health and progress toward People goals.

• Partner with the Talent Experience team to support programs and processes related to team member engagement, including engagement surveys, cross-department focus groups, training, and resources.

• Collaborate with the Talent Acquisition team and leadership to create an equitable hiring experience for all candidates and ensure internal equity in assigned departments.

• Champion and drive cultural initiatives and company values within assigned departments ensuring alignment with the overall team member experience.

• Partner with the People Operations team to ensure compensation, benefits, and recognition programs are effectively communicated to drive retention and morale.

• Partner with leadership to facilitate and take action on team member engagement surveys and feedback mechanisms to continuously improve the working environment and team member satisfaction.

• Provide career guidance to team members and propose solutions for internal movement and opportunities.

• Collaborate with the Business Partner and People Operations teams to ensure a consistent and equitable experience for all Favor team members.

• Step in to partner with Hiring Managers to identify and understand hiring needs and the required skills, competencies, and qualifications for any given role and create interview questions that reflect the requirements for each position.

• Help to source and build talent pipelines for roles when needed.

Skills You Have

• Bachelor's degree or comparable formal training, certification, and/or work experience

• 4+ years of experience in human resources

• Demonstrated experience working with varying levels of leadership

• Ability to set up and track relevant metrics and key performance indicators and use them to drive business results

• Working knowledge of compensation strategy, employee relations, organizational design, performance management, employment law, and DEIB

• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) preferred

Who You Are

• You have exceptional verbal, written and interpersonal communication skills

• You have an excellent grasp of human resource management techniques

• You have exemplary organizational skills, time management skills, and pay attention to detail

• You excel at relationship-building and stakeholder management

Life at Favor

Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.

Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in a Favor Gold subscription and H-E-B discounts!

Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.

Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.

Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!

In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know. Our talent acquisition team will work with you directly to ensure a smooth and delightful process.