Merchandising & Customer Experience Associate

Total Wine & More; Tacoma (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans

401(k)

HSA

Disability & life insurance

Paid parental leave

Tuition assistance

Career development

Job summary

Total Wine & More is hiring for a Merchandiser role in Washington state. The position emphasizes customer service, merchandising, inventory handling, and delivering a positive shopping experience for in-store and curbside orders.

You’ll maximize inventory, create displays, and support digital operations while working with store management to ensure compliance, safety, and excellent service. Training is provided and advancement opportunities exist.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ years in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule, including evenings and weekends.
• Must be 21 years of age or older.
• Able to lift 50 lbs and handle cases/pallets.

Responsibilities

• Maximize product inventory, including processing freight and stocking merchandise.
• Build displays, end caps, and signage; support curbside and delivery services.
• Greet customers, build relationships, and inform about products and services.
• Participate in wine, spirits, and beer training to improve product knowledge.
• Maintain safety, cleanliness, and compliance with alcohol regulations.

Skills

Customer service

Retail experience

POS familiarity

Inventory management

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Total Wine & More is hiring for a Merchandiser role in Washington state. The position emphasizes customer service, merchandising, inventory handling, and delivering a positive shopping experience for in-store and curbside orders.

You’ll maximize inventory, create displays, and support digital operations while working with store management to ensure compliance, safety, and excellent service. Training is provided and advancement opportunities exist.