Merchandise Team Member - Highlands Sports Complex

sportadvisory; Triadelphia (WV); On-site; USD 17,000 - 22,000; Part time

Job summary

Highlands Sports Complex seeks a part-time Merchandise Team Member to provide outstanding customer service in the merchandise and pro shop. You will use POS software, assist with custom apparel orders, and handle inventory with attention to detail.

The role requires a flexible schedule including nights and weekends, with a focus on teamwork, accuracy, and a friendly, professional approach to guests and athletes.

Qualifications

• Flexible work schedule (nights, weekends, holidays).
• Excellent verbal and written communication skills.
• Ability to stay focused in a high-volume, fast-paced environment.
• Guest service skills and friendly demeanor.
• Detail-oriented and highly organized.
• Ability to multi-task and prioritize effectively.
• Calm and composed in challenging situations.
• Respectful and friendly to athletes, guests, and teammates.
• Must work well with others and take initiative.

Responsibilities

• Provide excellent customer service in the merchandise and pro shop area.
• Proper use of point-of-sale software.
• All opening and/or closing duties.
• Operate a heat press to imprint logos and designs on apparel.
• Take orders for custom apparel.
• Perform and document merchandise inventory.
• Maintain organized displays and desk area.
• Perform basic mathematical computations and balance drawer.
• Communicate with the public in a tactful, polite manner.

Skills

Flexible schedule

Guest service skills

Excellent communication

Attention to detail

Team player

Multi-tasking

Calm under pressure

Initiative

Safety awareness

Tools

POS software

Heat press operation

Job description

MERCHANDISE TEAM MEMBER

Sports Facilities Management, LLC- Highlands Sports Complex

LOCATION: Triadelphia, WV

DEPARTMENT: OPERATIONS

REPORTS TO: Merchandise Manager

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Highlands Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Merchandise Team Member is responsible for providing great customer service in our merchandise and pro shop area. This position helps create lasting memories of the tournament and event experience at Highlands Sports Complex. Individuals are expected to maintain a pleasant and friendly demeanor with everyone.

PRIMARY RESPONSIBILITIES INCLUDE FOLLOWING BUT ARE NOT LIMITED TO:

• Answering inquiries and providing excellent customer service
• Proper use of point-of-sale software
• All opening and/or closing duties
• Ability to use a heat press to imprint logos and designs on apparel in an efficient manner
• Ability to take orders for custom apparel
• Ability to perform and document merchandise inventory
• Maintain organized displays and desk area
• Perform basic mathematical computations
• Balance drawer and manage daily income
• Communicate with the public in a tactful, polite, and friendly manner

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g. nights, weekends, holidays)
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others
• Must be 18 years of age or older

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 lbs. waist high
• Must be able to operate a heat press
• Will be required to stand for extended periods of time
• Able to enter information on computers
• Must comply with safety and health code standards
• The facility has intermittent noise
• Must wear proper uniform