Merchandise Production Specialist at Woodlawn

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Cincinnati (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance and disability coverage

Paid vacation and sick leave

Paid holidays

403(b) with company match

Employee assistance program

Job summary

Ohio Valley Goodwill Industries in Cincinnati is seeking a Merchandise Production Specialist to efficiently process donated goods into sale-ready merchandise, utilizing LEAN principles to move items quickly and accurately. You will collaborate with production and retail teams in a fast-paced environment, supporting inventory and quality standards.

The role offers a Monday–Friday schedule 7:30 AM–4:00 PM, with a focus on safety, customer service, and professional conduct.

Qualifications

• Strong attention to detail to meet productivity, quality, and accuracy standards.
• Ability to follow instructions, prioritize tasks, and work independently and as part of a team.
• Basic comfort using technology and tools related to retail and production operations.
• Commitment to providing legendary customer service through friendly, respectful, and engaging interactions with all internal and external stakeholders.
• Must be able to communicate effectively in English.

Responsibilities

• Sort and process merchandise to determine floor readiness per guidelines.
• Maintain awareness of brand names, designer labels, current trends, and vintage styles.
• Sort apparel into boutique/Ecommerce, sellable, and salvage categories according to quota.
• Accurately record and track processed donations using established tools and systems.
• Place items on hangers and group similar items.
• Meet daily quota for pieces processed.
• Follow safety and security practices including reporting hazards and injuries.
• Provide legendary customer service to donors and customers.
• Attend store meetings and trainings.
• Maintain a clean, safe, and organized work environment.
• Maintain a professional appearance per uniform standards.
• Demonstrate a positive, cooperative, and solutions-focused attitude.
• Serve as a Goodwill brand ambassador on premises.
• Avoid unprofessional conduct on duty or property.
• Other duties as assigned

Skills

Attention to detail

Task prioritization

Teamwork

Tech aptitude

Problem solving

Customer service

English communication

Job description

Merchandise Production Specialist at Woodlawn

Lean Team Regular Full Time Manual Labor Cincinnati, OH, US

3 days ago Requisition ID: 1758

About Ohio Valley Goodwill Industries Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. With a focus on empowering individuals to achieve greater independence and inclusion in the community, Ohio Valley Goodwill has been serving the Greater Cincinnati area for over 100 years.

POSITION SUMMARY: (WHAT, HOW, WHY)

The Retail Merchandise Processor plays a critical role in supporting Goodwill’s mission by efficiently processing donated goods into high-quality, sale-ready merchandise. This position partners with the production and retail team members in a fast-paced environment to sort, price, and prepare merchandise for the sales floor in a manner that drives revenue, supports sustainability goals, and delivers exceptional customer and donor experience. This group will use the LEAN process to move donated items quickly.

Retail Merchandise Processors are brand ambassadors who represent Goodwill’s values through professional conduct, teamwork, and consistent attention to quality, safety, and customer service. The shift for this role is Monday through Friday from 7:30 am – 4 pm.

MINIMUM REQUIREMENTS:

Required Skills & Qualifications:

• Strong attention to detail with the ability to meet productivity, quality, and accuracy standards
• Ability to follow instructions, prioritize tasks, and work independently and as part of a team
• Basic comfort using technology and tools related to retail and production operations
• Ability to solve problems in collaboration with team members
• Commitment to providing legendary customer service through friendly, respectful, and engaging interactions with all internal and external stakeholders
• Must be able to communicate effectively in English.

Physical Requirements:

• Ability to work in a non-climate-controlled environment
• Ability to lift, carry, push, and pull up to 50 pounds routinely, with occasional heavier loads using proper equipment or assistance
• Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift)
• Frequent exposure to airborne particles while performing job duties

Role and Responsibilities:

• Sort and process soft-line and hardline merchandise from containers to determine appropriateness for the sales floor in accordance with established guidelines.
• Maintain awareness of brand names, designer labels, current trends, and vintage styles
• Sort apparel into boutique/Ecommerce, sellable, and salvage categories according to quota.
• Accurately record and track processed donations using established tools and systems
• Place items on hangers and place hangers on rolling rack, keeping similar items grouped.
• Maintain a pace at which one is able to meet daily quota for pieces processed.
• Comply with safety and security practices including reporting safety hazards and injuries to the manager on duty (report must be made at time of incident)
• Provide legendary customer service to all our donors/customers, including friendly and engaging interactions.
• Comply with all policies, including participating in store meetings and trainings.
• Adhere to work schedule set by supervisor.
• Maintain a clean, safe and organized work environment, including production area.
• Maintain a professional appearance adhering to Goodwill uniform standards.
• Demonstrate legendary service by supporting internal operations and team members with a positive, cooperative, and solutions-focused attitude.
• Serve as a Goodwill brand ambassador by modeling professionalism, safety, and positive behavior while working on the premises and representing the organization.
• Protect and promote the Goodwill brand by avoiding unprofessional conduct, language, or activities while on duty or on any Goodwill property
• Other duties as assigned

WORKING CONDITIONS: Must be able to work in-office Monday - Friday

We offer competitive pay and benefits including:

• Medical, Dental, Vision Insurance
• Life Insurance, Short Term Disability, Long Term Disability
• Paid Vacation and Sick
• Paid Holidays
• 403(b) with company match
• Employee Assistance Program

This is the ideal job for those individuals seeking life enrichment opportunities.

EEO Employer/Vet/Disabled

Internal employees can earn a $300 referral bonus by referring a candidate who is hired and completes 90 days of employment. To ensure you receive credit for your referral, please have the candidate include your full name on your application.

Monday - Friday: 7:30 AM - 4:00 PM
FT 40 hours