Merchandise Processing Supervisor

The Salvation Army USA Central Territory; Des Moines (IA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

403(b) retirement plan

Paid time off

Job summary

The Salvation Army USA Central Territory in Des Moines, IA seeks a dedicated Merchandise Processing Supervisor to lead production staff, ensure quality control, and drive efficient workflows to meet production and sales goals. You will help provide an excellent shopping experience by maintaining inventory control and safety standards, while training team members and coordinating operations.

This full-time position offers on-the-job training, a team-focused environment, and a mission-driven

Job description

Merchandise Processing Supervisor

Location: Des Moines, IA
Pay: $13.00 per hour
Job Type: Full-time
Schedule: 40 hours per week. Flexible scheduling required, Monday - Saturday days, evenings, weekends
Benefits:

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.

What You'll Do

Production & Team Leadership

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance
• Train new team members on production expectations and processes
• Perform quality control inspections to ensure only the best products reach the sales floor
• Track and report production metrics at scheduled intervals
• Implement strategies to meet product acquisition, production, and sales goals
• Manage product rotation and inventory control processes

Operations & Quality Control

• Maintain organized workspaces and prepare for next-day production
• Support store maintenance and safety protocols
• Place and coordinate supply orders for processing needs
• Implement product control procedures to prevent shrinkage
• Monitor and control property, utility, and supply usage

Customer & Team Relations

• Seek ways to improve donor and shopper experiences
• Support management in fostering positive understanding of policies and procedures
• Communicate effectively with store management regarding operations
• Direct complaints and concerns appropriately to management

Training Provided

• Paid training on production expectations and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!