Full-Time Merchandise Processing Supervisor

The Salvation Army USA Central Territory; Southgate (MI); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Employee discount

Employee Assistance Program

more!

Job summary

The Salvation Army USA Central Territory in Southgate, MI is seeking a Merchandise Processing Supervisor to lead the thrift-store production team and ensure efficient workflows. You will supervise daily tasks, train staff, and perform quality checks.

You will track production metrics, manage inventory, coordinate supply orders, and promote a safe, customer-friendly environment. Schedule includes evenings, weekends, and holidays; this full-time on-site role offers growth within a mission-driven

Qualifications

• Experience directing daily production tasks and leading teams.
• Ability to train new team members on production processes.
• Experience performing quality inspections and reporting production metrics.
• Familiarity with inventory control and supply ordering.

Responsibilities

• Direct and ensure completion of daily production tasks for team members.
• Train new team members on production expectations and processes.
• Perform quality control inspections to ensure best products reach sales floor.
• Track and report production metrics.
• Manage product rotation and inventory control processes.
• Place and coordinate supply orders for processing needs.
• Monitor safety protocols and organized workspaces.

Skills

Team Leadership

Quality Control

Inventory Control

Training

Production Metrics

Job description

Merchandise Processing Supervisor

Location: Southgate MI Pay: $14.73 - $17.73 per hour Job Type: Full-time Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.

What You'll Do

Production & Team Leadership

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance
• Train new team members on production expectations and processes
• Perform quality control inspections to ensure only the best products reach the sales floor
• Track and report production metrics at scheduled intervals
• Implement strategies to meet product acquisition, production, and sales goals
• Manage product rotation and inventory control processes

Operations & Quality Control

• Maintain organized workspaces and prepare for next-day production
• Support store maintenance and safety protocols
• Place and coordinate supply orders for processing needs
• Implement product control procedures to prevent shrinkage
• Monitor and control property, utility, and supply usage

Customer & Team Relations

• Seek ways to improve donor and shopper experiences
• Support management in fostering positive understanding of policies and procedures
• Communicate effectively with store management regarding operations
• Direct complaints and concerns appropriately to management

Training Provided

• Paid training on production expectations and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!