Merchandise Operational Supervisor

Six Flags Fiesta Texas; San Antonio (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Complimentary park admission for员工 and

Flexible scheduling with a minimum avg

Access to employee discounts and dev.

Job summary

Six Flags Fiesta Texas in San Antonio, TX is seeking a Merchandise Operational Supervisor to lead daily store operations, inventory accuracy, and guest service excellence. This role blends hands-on supervision with team leadership in a dynamic theme park retail setting.

You will coach team leads, manage displays, maintain cash handling standards, and ensure a high-performance culture that aligns with park values. Excellent communication and scheduling flexibility are essential.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and interpersonal abilities.
• Ability to train others in proper stocking, setup, and display techniques.
• Comfortable working in a fast-paced, guest-focused environment.
• Ability to work a flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Oversee daily opening and closing procedures, ensuring accuracy and consistency.
• Handle customer concerns, register voids, and transactional issues with urgency and professionalism.
• Direct team members in the setup and maintenance of displays and sales areas.
• Support scheduling and staffing coordination, including managing call-outs and adjustments.
• Coach, mentor, and assist team leads and supervisors.
• Perform and guide others through inventory-related tasks using computerized systems.
• Model strong register operations with accurate cash handling and training.
• Deliver outstanding sales and service by engaging with guests and assisting with purchases.
• Maintain a clean, safe, and welcoming environment following safety protocols.
• Promote a team culture of integrity, inclusion, and professionalism.
• Lead store setup and merchandising to align with visual guidelines.
• Document and respond to team performance issues with corrective coaching.
• Support other areas of the Retail Department and cross-functional needs.
• Fulfill additional responsibilities as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Interpersonal skills

Training others

Stocking/setup/display

Fast-paced environment

Flexible schedule

Weekend availability

Job description

Location: Six Flags Fiesta Texas - San Antonio, TX
Position Type: Year-Round Leadership Role
Starting Rate: $19.00 per hour

WHAT WE PROVIDE

This is a year-round leadership opportunity that offers a competitive hourly wage and a robust benefits package when applicable:

• Complimentary park admission for employees and their guests
• Flexible scheduling with a minimum average of 30+ hours per week
• Access to employee discounts and development programs

Overview:

Merchandise Operational Supervisor

Location: Six Flags Fiesta Texas - San Antonio, TX
Position Type: Year-Round Leadership Role
Starting Rate: $19.00 per hour

WHAT WE PROVIDE

This is a year-round leadership opportunity that offers a competitive hourly wage and a robust benefits package when applicable:

• Complimentary park admission for employees and their guests
• Flexible scheduling with a minimum average of 30+ hours per week
• Access to employee discounts and development programs

Responsibilities:

As a Merchandise Operational Supervisor , you play a key leadership role in supporting the day-to-day operations of our retail stores while fostering a high-performance team culture. This position blends operational execution with people leadership, requiring a hands-on, solutions-driven leader who models integrity, creates strong team dynamics, and drives exceptional guest service. You are expected to lead by example, support team growth, and elevate the overall retail experience.

HOW YOU WILL DO IT

• Oversee daily opening and closing procedures , ensuring accuracy, preparedness, and consistency. By leading with presence and reliability, you set the tone for operational success and team accountability.
• Handle customer concerns, register voids, and transactional issues with urgency and professionalism.
• Direct team members in the setup and maintenance of displays and sales areas , creating a visually appealing and guest-ready retail environment.
• Support scheduling and staffing coordination , including managing call-outs and adjustments.
• Coach, mentor, and assist team leads and supervisors , reinforcing expectations and encouraging continuous development.
• Perform and guide others through inventory-related tasks using computerized systems.
• Model strong register operations , executing cash handling accurately and ensuring team members are trained to meet or exceed those standards.
• Deliver outstanding sales and service by engaging with guests, assisting with purchases, and resolving questions with enthusiasm.
• Maintain a clean, safe, and welcoming work environment , following and enforcing all safety protocols and Six Flags policies.
• Promote a team culture of integrity, inclusion, and professionalism . You foster open communication, embrace diverse perspectives, and ensure everyone feels valued and heard.
• Lead store setup and merchandising , ensuring all products are well-stocked, attractively presented, and aligned with visual guidelines.
• Document and respond to team performance issues , using respectful, corrective coaching strategies that focus on improvement and alignment with park values.
• Support other areas of the Retail Department and assist with cross-functional needs.
• Fulfill additional responsibilities as assigned , demonstrating dependability, initiative, and a guest-first mindset in all areas.

Qualifications:

• Must be at least 18 years old
• Cash handling departments may require a passing score on a math assessment
• Excellent verbal and written communication skills
• Strong organizational and interpersonal abilities
• Ability to train others in proper stocking, setup, and display techniques
• Comfortable working in a fast-paced, guest-focused environment
• Ability to work a flexible schedule including weekends, evenings, and holidays

LEADERSHIP PRESENCE EXPECTATIONS

As a leader, your visibility and consistency are essential to team success. You are expected to:

• Be available for most weekends (Friday-Sunday) and at least two weekdays (Monday-Thursday)
• Arrive prepared and on time to all scheduled shifts
• Adapt to business needs and help lead through peak periods or staffing challenges
• Uphold professionalism in demeanor, dress, and interactions at all times

REPORTS TO:

Retail Full-Time Supervisor and Retail Manager