Merchandise Manager Laurel Valley Golf Club

Agmgolf; Ligonier (Westmoreland County); Presencial; USD 75.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) retirement plan

Annual clothing allowance $2,000

Descripción de la vacante

Laurel Valley Golf Club seeks an experienced Merchandise Manager to lead a premier, high-volume private club retail operation. Reporting to the Head Golf Professional, you will own merchandise strategy, purchasing, custom programs, and day-to-day leadership of assigned retail staff.

Responsibilities include buying plans, corporate merchandise, inventory controls, and maintaining exceptional member service and shop presentation throughout peak seasons.

Formación

• Five years of progressive experience in luxury or high-volume retail, golf merchandising, or premium customer-focused environments.
• Experience in merchandise buying, inventory management, and vendor relationships.
• Experience supervising, developing, and scheduling employees; ability to lead a seasonal retail team.
• Experience with custom merchandise, corporate apparel, branded products, or special-order programs preferred.

Responsabilidades

• Develop annual and seasonal buying plans aligned with sales goals and budgets.
• Build corporate merchandise and custom orders, including branded apparel and gifts.
• Oversee inventory operations, invoicing, pricing, and Northstar records.
• Lead Golf Shop presentation and elevated member service, including events handling.

Conocimientos

Luxury retail experience

High-volume retail

Golf merchandising

Vendor relationships

Excel proficiency

Northstar experience

Supervising staff

Educación

Business/merchandising/hospitality degree

Herramientas

Northstar

POS systems

Descripción del empleo

Location: Ligonier, Pennsylvania | Department: Golf Operations
Reports To: Head Golf Professional | Direct Reports: Assigned Golf Shop Retail Staff
Position Type: Full-Time, Year-Round | FLSA Classification: Exempt

POSITION SUMMARY

Laurel Valley Golf Club seeks an experienced, creative, and highly organized Golf Shop Merchandise Manager to lead a premier, high-volume private club retail operation. As a nationally recognized, corporate-based private golf club generating more than $3 million in merchandise sales during a six-month operating season, Laurel Valley serves corporate members, their guests, and business leaders from across the country.

Reporting to the Head Golf Professional, this year-round leader owns merchandise strategy, purchasing, custom corporate programs, inventory accuracy, financial performance, Golf Shop presentation, and the day-to-day leadership of assigned retail employees. The position combines the discipline of a high-volume retail business with the thoughtful, personalized service expected at Laurel Valley Golf Club.

ESSENTIAL DUTIES & RESPONSIBILITIES

Merchandise Strategy, Purchasing & Vendor Management

• Develop annual and seasonal buying plans aligned with sales goals, member preferences, corporate events, inventory investment, and approved budgets.
• Select premium apparel, footwear, golf equipment, accessories, gifts, and exclusive Laurel Valley merchandise; maintain a compelling product assortment.
• Manage vendor partnerships, product selection, purchasing terms, delivery schedules, and seasonal commitments; attend buying appointments and industry shows as appropriate.
• Review sales trends, margins, sell-through, and product performance to inform reorders, pricing, markdowns, and future purchasing decisions.

Corporate Merchandise & Custom Orders

• Build relationships with corporate members and their representatives to coordinate customized merchandise, branded apparel, tournament gifts, and executive gifting.
• Manage custom orders from consultation, product selection, and artwork approval through production, delivery fulfillment, and billing coordination.
• Partner with the golf professional staff and Director of Events & Membership to anticipate corporate outings, tournaments, and special-event merchandise needs.
• Maintain accuracy, timelines, quality standards, and profitability across custom merchandise programs.

Inventory Operations & Financial Accountability

• Own the complete invoice-to-floor workflow: purchase order coordination, receiving, invoice matching, Northstar entry, pricing, tagging, storage, replenishment, and floor placement.
• Maintain accurate inventory and point-of-sale records in Northstar; oversee transfers, returns, cycle counts, physical inventories, discrepancy resolution, and inventory controls.
• Manage approved purchasing budgets and monitor revenue, gross margin, cost of goods sold, inventory turnover, shrinkage, and aged inventory.
• Provide regular reporting and actionable recommendations to the Head Golf Professional and General Manager.
• Maintain organized and efficient stockroom, receiving, and back-of-house processes within available space.

Golf Shop Presentation & Elevated Member Service

• Lead visual merchandising, seasonal floor sets, product displays, replenishment, and the overall presentation of the Golf Shop.
• Deliver and model attentive, discreet, personalized service to members and guests; anticipate preferences and follow through on special requests.
• Balance a strong sales floor presence with disciplined behind-the-scenes inventory and administrative execution.
• Coordinate retail readiness for corporate outings, tournaments, and other high-volume periods.

People Leadership & Golf Operations Collaboration

• Directly supervise assigned Golf Shop retail employees, including seasonal staff; establish clear responsibilities, service expectations, and performance standards.
• Participate in hiring, onboarding, scheduling, training, coaching, feedback, and performance evaluations; address concerns in partnership with the Head Golf Professional and Human Resources.
• Ensure appropriate sales floor coverage, effective delegation, cross-training, and consistent execution of retail procedures.
• Partner with the Head Golf Professional, Assistant Golf Professionals, Accounting, Events & Membership, and other club departments to deliver coordinated operations.
• Model accountability, collaboration, and Laurel Valley Golf Club’s PRIDE values.

QUALIFICATIONS

• Minimum of five years of progressive experience in luxury retail, high-volume retail, golf merchandising, or a comparable premium customer-focused environment.
• Demonstrated success in merchandise buying, inventory management, retail financial performance, and vendor relationships.
• Experience supervising, developing, and scheduling employees; ability to lead a seasonal retail team.
• Experience with custom merchandise, corporate apparel, branded products, or special-order programs preferred.
• Strong analytical skills, Excel proficiency, and experience with point-of-sale and inventory systems; Northstar experience preferred.
• Excellent organizational, communication, relationship-building, and problem-solving skills; ability to manage competing deadlines in a concentrated season.
• Private club or golf product knowledge preferred, but not required; relevant luxury or high-volume retail experience is valued.
• Degree in business, merchandising, retail management, hospitality, or related field preferred, or equivalent experience.

PERFORMANCE EXPECTATIONS

• Financial results: achievement of approved sales and gross-margin goals, disciplined purchasing, and healthy inventory turnover.
• Inventory and controls: accurate receiving, Northstar records, invoice reconciliation, physical counts, and minimal excess or aged inventory.
• Corporate merchandise: accurate, timely, profitable execution of custom orders and strong member relationships.
• Member experience and presentation: elevated service, product availability, visual standards, and responsiveness.
• People leadership: effective staffing, coaching, team performance, and cross-functional collaboration.

WORK SCHEDULE & ENVIRONMENT

This is a full-time, year-round position. The primary golf season generally runs May through mid-October and requires flexibility for extended hours, weekends, holidays, member events, and corporate outings. The offseason emphasizes buying, vendor relationships, inventory and financial analysis, custom programs, and preparation for the following season, with greater scheduling flexibility based on business needs.

COMPENSATION & BENEFITS

Base salary: $75,000–$90,000 annually, based on qualifications and experience. Eligible for a target annual performance bonus of 5% of base salary, subject to established performance measures and applicable plan terms.

As a full-time, year-round employee, the Merchandise Manager is eligible for Laurel Valley Golf Club’s benefits offerings, subject to applicable plan terms and eligibility requirements. The anticipated package includes:

• Health insurance benefits through the Club’s benefits program.
• Participation in the Club’s 401(k) retirement plan, subject to plan eligibility and terms.
• Annual clothing allowance of $2,000.

Professional development opportunities, which may include PGA Show participation and Association of Golf Merchandisers (AGM) education.

OUR COMMITMENT TO EXCELLENCE | PRIDE

Laurel Valley Golf Club is committed to an exceptional member and guest experience and a positive, professional, team-oriented workplace. Our PRIDE values guide how we work and serve:

• Prepared — Arrive ready, anticipate needs, and execute with attention to detail
• Respectful — Treat members, guests, colleagues, and partners with courtesy and consideration.
• Initiative — Take ownership, solve problems, and continuously improve.
• Dependable — Follow through consistently and uphold accountability.
• Elevated Service — Create thoughtful, personalized experiences worthy of Laurel Valley.

ADDITIONAL INFORMATION

This posting describes the general nature of the position and is not an exhaustive list of duties. Responsibilities may evolve based on operational needs. Laurel Valley Golf Club is an Equal Opportunity Employer.

OUR COMMITMENT TO EXCELLENCE | PRIDE

Laurel Valley Golf Club is committed to an exceptional member and guest experience and a positive, professional, team-oriented workplace. Our PRIDE values guide how we work and serve:

• Prepared — Arrive ready, anticipate needs, and execute with attention to detail.
• Respectful — Treat members, guests, colleagues, and partners with courtesy and consideration.
• Initiative — Take ownership, solve problems, and continuously improve.
• Dependable — Follow through consistently and uphold accountability.
• Elevated Service — Create thoughtful, personalized experiences worthy of Laurel Valley.

ADDITIONAL INFORMATION

This description summarizes the general nature of the role and is not an exhaustive list of duties. Responsibilities may evolve with operational needs. Laurel Valley Golf Club is an Equal Opportunity Employer.