Merchandise Manager

Agmgolf; Hillsborough (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Health benefits

PTO

Incentive pay

Club holiday bonus

401K

Meals on duty

Uniform

Professional development

Job summary

Burlingame Country Club in Hillsborough, California, is seeking a Merchandise Manager to lead its Golf Shop retail operation and shape the merchandise assortment with a focus on member service.

The role oversees purchasing, inventory, and visual merchandising, working closely with the golf professional staff. The ideal candidate combines product sense with business skills to drive a successful retail operation.

Qualifications

• High school diploma or GED required; associate degree or related experience preferred.
• Experience in golf merchandising, specialty retail, or a service-focused environment is desirable.
• Strong purchasing, visual merchandising, and inventory control skills are required.
• Excellent communication, organization, and customer service skills are essential.

Responsibilities

• Develop and manage an open-to-buy plan aligned with the Club’s budget, sales goals, and member preferences.
• Select, source, and purchase merchandise while maintaining vendor relationships.
• Create inviting displays and coordinate seasonal transitions and shop changes for events.
• Plan and promote merchandise, sales, and retail events; collaborate with golf staff on tournament gifts.
• Oversee inventory, pricing, and POS records; ensure accurate charges and timely accounting submission.
• Lead accurate inventories and analyze sales, margins, and product performance to guide purchasing.

Skills

Communication

Organization

Customer service

Leadership

Visual merchandising

Excel

Education

High school diploma or GED

Associate degree or related experience

Tools

POS systems

Microsoft Excel

Microsoft Word

Job description

Merchandise Manager

Burlingame Country Club – Hillsborough, California

Reports to: Head Golf Professional
Supervises: Assistant Merchandiser and Shop Attendants

The Opportunity

Burlingame Country Club is seeking a creative, organized, and service minded Merchandise Manager to lead its Golf Shop retail operation. This is an opportunity to shape the merchandise assortment, create engaging displays, build lasting member relationships, and lead a team committed to thoughtful, personal service.

The Merchandise Manager will oversee purchasing, inventory, sales, and visual merchandising. The ideal candidate combines an eye for product and presentation with the business skills to manage a successful retail operation.

Key Responsibilities

Buying and Merchandising

• – Develop and manage an open-to-buy plan aligned with the Club’s budget, sales goals, and member preferences.
• – Select, source, and purchase merchandise while cultivating strong vendor relationships.
• – Create inviting displays and coordinate seasonal transitions and shop changeovers for special events.
• – Plan and promote merchandise offerings, sales, and retail events.
• – Partner with the golf professional staff to select tournament gifts and event merchandise.
• – Oversee special orders, returns, and follow through with members and vendors.

Inventory and Financial Management

• – Manage merchandise receiving, pricing, SKU accuracy, and point of sale records.
• – Lead accurate and timely physical inventories.
• – Analyze sales, margins, inventory levels, and product performance to guide purchasing and promotional decisions.
• – Maintain inventory controls and procedures that minimize loss and protect Club assets.
• – Ensure member and guest charges are accurate and submitted promptly to accounting.
• – Operate within approved budgets and maintain appropriate supplies and stock levels.

Member Service

• – Provide attentive, knowledgeable service and assist members and guests with merchandise selections.
• – Build relationships that help anticipate individual preferences and purchasing needs.
• – Resolve concerns professionally and ensure timely communication on orders and requests.
• – Maintain a clean, organized, and welcoming shop that reflects the Club’s standards.

Team Leadership

• – Supervise, train, and support the Assistant Merchandiser and Shop Attendants.
• – Assist with recruiting, interviewing, onboarding, and evaluating team members.
• – Develop staff knowledge of products, sales practices, shop procedures, and member service expectations.
• – Maintain clear operating procedures and reinforce a safe, respectful, and collaborative workplace.

Qualifications

• – High school diploma or GED required; associate degree, one to two years of related experience or training, or an equivalent combination of education and experience.
• – Experience in golf merchandising, specialty retail, or a comparable service focused environment.
• – Understanding of purchasing, visual merchandising, inventory control, and retail performance.
• – Excellent communication, organization, and customer service skills.
• – Ability to lead by example, delegate effectively, and manage competing priorities.
• – Familiarity with golf shop operations.
• – Proficiency with Microsoft Excel, Word, and point of sale systems.
• – Association of Golf Merchandisers certification preferred.

Physical Requirements

The position involves prolonged periods of standing and walking, handling and arranging merchandise, lifting up to 25 pounds regularly and occasionally up to 39 pounds, and performing the visual tasks necessary for merchandising and inventory management.

Compensation and Benefits

Compensation: 85k – 90k
Benefits: Health Benefits, PTO, Incentive Pay, Club Holiday Bonus, 401K, Meals while on Duty, Uniform, Professional Development