Merchandise & Events Operations Leader

Buffalo Sabres; Buffalo (NY); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Sabres Tickets

401(k) matching

Paid Time Off

Sabres Experience

Wellness programs

Job summary

The Buffalo Sabres seek a Merchandise Operations Manager to oversee all events and activities at KeyBank Center, with a sharp focus on guest experience and day-to-day operations. This role reports directly to the Assistant Director of Merchandise.

You will manage staff, oversee store operations, POS and inventory, and coordinate with Corporate Partnerships, Marketing, Finance & Accounting and Human Resources to ensure policy compliance during NHL, NLL games, concerts and other events.

Qualifications

• Bachelor’s degree in business, marketing or retail management or related field, preferred; or equivalent work experience.
• Minimum of 3 years relevant industry experience with supervisory experience supervising 10+ staff.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and meet deadlines.
• Highly organized and self-motivated with strong time management.
• Proficiency in Shopify and/or Retail POS / inventory systems and Microsoft Office suite.
• Ability to work non-traditional hours including nights, weekends, and holidays.

Responsibilities

• Manage staff; including hiring, training, assigning direct work, appraising performance and resolving problems.
• Oversee team store maintenance, stocking, organization and flow.
• Develop and implement Visual Merchandising strategies.
• Point of sale management and oversight.
• Address guest complaints and timely and effectively.
• Prepare daily and weekly schedules for associates that are in line with business forecasts and event projections.
• Organize and conduct physical inventory counts on a weekly and monthly schedule.
• Collaborate with internal departments including Corporate Partnerships, Marketing, Finance & Accounting and Human Resources.
• Ensure staff compliance with established guest experience, security, sales and record keeping policies and procedures.
• Oversee the setup and breakdown of all events; including NHL and NLL games, concerts and special events handling consigned merchandise.
• Enforce all department and organization policies, procedures and operations including informing staff of any changes.
• Identify breakdowns in processes and procedures and come to the table with resolutions to tighten up inventory controls and build a better guest experience.
• Review reporting to track KPIs and establish benchmarks for future performance standards.
• Perform special projects as requested.
• Maintains high level of confidentiality and professionalism.
• Other duties as assigned or required.

Skills

Supervisory experience

Communication skills

Time management

Organizational skills

Staff training

Education

Bachelor’s degree in business/retail management

Tools

Shopify

Retail POS / inventory systems

Microsoft Office

Job description

The Buffalo Sabres seek a Merchandise Operations Manager to oversee all events and activities at KeyBank Center, with a sharp focus on guest experience and day-to-day operations. This role reports directly to the Assistant Director of Merchandise.

You will manage staff, oversee store operations, POS and inventory, and coordinate with Corporate Partnerships, Marketing, Finance & Accounting and Human Resources to ensure policy compliance during NHL, NLL games, concerts and other events.