Merchandise & Customer Experience Associate

The TJX Companies, Inc.; Harrisburg (Dauphin County); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Life insurance

Paid holidays/vacation

Employee assistance program

Job summary

Marshalls is hiring in Harrisburg, PA to deliver a top-notch customer experience on the sales floor. The role includes operating registers, processing returns, promoting loyalty programs, and keeping the store clean and organized. You may work across departments to support business needs.

The position emphasizes a positive store culture, teamwork, and adherence to policies while providing strong service and efficiency in daily tasks. Prior retail experience is a plus.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participants in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Organizational skills

Multi-tasking

Teamwork

Job description

Marshalls is hiring in Harrisburg, PA to deliver a top-notch customer experience on the sales floor. The role includes operating registers, processing returns, promoting loyalty programs, and keeping the store clean and organized. You may work across departments to support business needs.

The position emphasizes a positive store culture, teamwork, and adherence to policies while providing strong service and efficiency in daily tasks. Prior retail experience is a plus.