Merchandise Associate — Customer Experience & Growth

The TJX Companies, Inc.; Danvers (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Job summary

The TJX Companies, Inc. is seeking a suitable candidate for Marshalls to deliver exceptional customer service, assist in daily store operations, and stay aligned with company standards. The role may involve cross-training across store areas to support business needs.

You will engage customers, process transactions, promote rewards programs, and help maintain a clean, organized sales floor with a focus on safety and teamwork. Prior retail experience is a plus and a flexible schedule is required.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Communication skills

Organizational skills

Multi-tasking

Job description

The TJX Companies, Inc. is seeking a suitable candidate for Marshalls to deliver exceptional customer service, assist in daily store operations, and stay aligned with company standards. The role may involve cross-training across store areas to support business needs.

You will engage customers, process transactions, promote rewards programs, and help maintain a clean, organized sales floor with a focus on safety and teamwork. Prior retail experience is a plus and a flexible schedule is required.