Merchandise, Assistant Supervisor

SeaWorld; San Antonio (TX); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Free park admission

Discounts on park admission for family

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment is seeking an Assistant Supervisor to lead a team in delivering memorable guest experiences across park merchandise locations.

You will oversee operations, safety, and staff performance, while ensuring excellent customer service and smooth daily tasks. The role requires strong communication, basic math, and the ability to work outdoors in all weather, with opportunities for growth and benefits like park perks.

Qualifications

• Previous Assistant Supervisor experience at a theme park preferred.
• Ability to work indoors and outdoors in all weather conditions.
• Strong math and cash-handling skills.
• Excellent written and verbal communication.

Responsibilities

• Lead and inspire a team to deliver great guest experiences.
• Oversee policies, procedures, personnel, sales and merchandise, safety of locations.
• Open and close facility per procedures; monitor daily operations and issues.
• Monitor labor management, sales goals, and schedules; report progress.
• Ensure safety procedures and PPE compliance; train ambassadors.
• Sign off on refunds up to $50.
• Assist other locations as needed.

Skills

Guest service

Team leadership

Cash handling

Communication

Multitasking

Motivation

Tools

Windows-based software

Job description

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team!

What you get to do:

You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You will oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations.

You will also:

• Provide and lead team to deliver superior guest service
• Ensure excellent customer service by responding to customer requirements, expectations, and needs
• Regularly keeps ambassadors motivated and energized
• Open and close facility in accordance with established procedures
• Follow up on daily operational needs and communicate all facility issues as appropriate
• Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Ensure meal and rest periods are provided to ambassadors as required by Company policy
• Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day)
• Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor
• Monitor safety of ambassadors and merchandise facilities
• Sign off on customer refunds up to $50.00
• Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location
• Oher duties as assigned
• Occasionally assist other locations and areas in the park as needed.

What it takes to succeed:

• Previous Assistant Supervisor experience at a theme park preferred
• Outgoing, able to provide great guest service and interact favorably with public
• Ability to self-motivate as well as motivate ambassadors
• Strong basic math and cash handling skills
• Basic knowledge of computers with ability to work with Windows-based software
• Basic knowledge of financial terms for revenue department
• Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred)
• Strong written/verbal communication skills
• Able to handle multiple tasks in a fast-paced work environment
• Able to stand, sit and/or walk for prolonged periods of time

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.