Mercer Wise 401(k) Operations

Marsh; Philadelphia (Philadelphia County); Hybrid; USD 68,000 - 137,000; Full time

Job summary

Marsh, Mercer Wise team, is hiring for a hybrid 401(k) administrator role based in Boston, Denver, or Philadelphia. The position supports daily and monthly processes, annual testing, and client inquiries while coordinating with internal teams and vendors. The ideal candidate has 4+ years of 401(k) experience or 7+ years of 401(k) administration, with strong Excel skills and communication.

Qualifications

• 4+ years of 401(k) administration with a related bachelor degree
• Alternatively 7+ years of 401(k) administration experience
• Strong communication and stakeholder management skills

Responsibilities

• Process daily, monthly, and ad hoc payroll and client requests
• Coordinate annual testing, audits, and 5500 filings with stakeholders
• Respond to client inquiries on plan activity status
• Collaborate with Mercer vendors on a regular basis
• Support client implementations and service processes
• Utilize MS Office tools (Excel, Word, PowerPoint)

Skills

Good communication skills

Team collaboration

Time management

Attention to detail

Education

Bachelor degree in business, accounting or finance

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

We are seeking a talented individual to join our Mercer Wise team, part of our people and investments business at Marsh. This role will be based in Boston, Denver, or Philadelphia. This is a hybrid role that has a requirement of working at least three days a week in the office.

What can you expect?

• Responsibility for completing daily, monthly, and ad hoc processes in support of overall team
• Collaborate with internal stakeholders including but not limited to, Client Service, Legal and Compliance, IT, and management on annual testing, audit, and other annual legal filings
• Answer inquiries from clients on the status of participant and plan activity
• Work with Mercer approved vendors on a regular basis
• You will be working with team members that range in experience from 3-20 years
• Fast paced environment with rapid deadlines relying on stock market business days
• There will be a strong emphasis with on the job training

We will count on you to:

• Manage daily client inquires including ensuring payrolls are processed and funded timely
• Provide operational support and efficiencies to client implementations and client service as needed, including adhering to procedures
• Review opportunities to improve and make more efficient as possible
• Research and resolve inquires and issues within the designated Mercer standards
• Assist clients reviewing communications and legal notices
• Work with the clients in the administration of the plans annual testing and reporting, including the form 5500
• Some MS Office products will be used on a regular basis, including Excel, Word and Power Point

What you need to have:

• A minimum of 4 years of experience in 401(k) administration and a Bachelor degree in business, accounting or finance OR
• A minimum of 7 years of experience in 401(k) administration
• Good communication skills
• Proficiency in Microsoft Office, especially Microsoft Excel

What makes you stand out?

• Previous experience with 401(k) record keeping of more than 8 years
• Familiarity with Defined Contribution Plans, including plan documents, annual testing reporting and 5500/audit items
• Strong organizational skills, clear and effective communication, both written and oral; ability to multi-task

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
The applicable base salary range for this role is $68,400 to $136,800.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

R_367577