Mercedes Service Advisor

Mercedes-Benz of Farmington; Bayview Heights (UT); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, life insurance

Pet insurance

401(k) with company match

Paid Time off

Job summary

Mercedes-Benz of Farmington is seeking a Service Advisor to lead the guest experience in the service lane. You will greet customers, discuss repair needs, and coordinate scheduling with technicians to ensure timely service.

You will prepare repair orders, explain estimates, and secure customer approval for recommended work. The role requires automotive dealership Service Advisor experience, a valid driver's license, and the ability to work independently while maintaining high standards of

Qualifications

• Experience as an automotive dealership Service Advisor is required.
• Strong communication and customer service skills.
• Ability to work independently with minimal supervision.
• Must have a valid driver license and acceptable MVR.

Responsibilities

• Own the customer experience in the service lane and be the first point of contact.
• Greet customers, explain repair processes, and schedule technicians.
• Prepare repair orders by documenting symptoms, causes, and services.
• Explain estimates, obtain customer approval, and coordinate towing or transport when needed.

Skills

Customer service

Communication

Time management

Automotive knowledge

Job description

Job Description:Location: 555 N Bourne Cir, Farmington, UT 84025WHO WE ARE:Mercedes-Benz of Farmington is a world-class, “Best of The Best” award winning dealership. We’re driven by our values; We are a Competitive group - We want to WIN. We are Adaptable - Willing to change if there is a better way to deliver a great experience for our guests. We are Consistent - We do it right or fix it fast. We are Respectful - Teamwork is key to our success. And finally, we want to demonstrate Empathy - The power of authentic connection.As our business continues to grow, we need an enthusiastic Service Advisor to join our Mercedes-Benz of Farmington team. Guided by our core values, Our Service Team focuses on the guest experience and going the extra mile to exceed their expectations. This is no ordinary desk job-If you are someone who likes being up on your feet and providing the highest level of hospitality in all situations, we have the job for you!Our organization is a place with limitless advancement opportunities...if you’re looking for a career, not just a job, we hope you will consider Mercedes-Benz of FarmingtonResponsibilitiesAs a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.Punctual and regular attendance.Be a friendly and professional "first face" of Mercedes-Benz of Farmington when meeting with customers.Initiate automotive services and repairs by ascertaining performance problems and services requested.Troubleshoots vehicle problems and services by listening to the customer's description of symptoms, clarifying the description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.Maintains customer rapport by explaining estimates and expected return of the vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.RequirementsAutomotive dealership Service Advisor experience required.The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.The self-concept of professional should be coupled with concern for quality service and customer satisfaction.Must possess and maintain a valid driver license.Must possess and maintain an acceptable Motor Vehicle Record (MVR).Ability to drive manual transmission vehicles.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to speak clearly so listeners can understand, as well as the ability to understand the speech of another personAdequate physical ability including sufficient manual dexterity, including ability to operate computers. Tablets, phones, and other office machines.Visual acuity to see details of objects that are less than a few feet away. Requires extended screen time, including reading and entering information in multiple computer screens.Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.Requires frequent lifting and carrying items weighing up to 20 pounds unassisted.Regular, punctual attendance.Why Schomp:Full suite of insurances - medical, dental, life,Pet insurance, you read that right, insurance for your furry or not so furry friends401(k) with company matchPaid Time off - Vacation, sick and benefit daysShort term and long term disabilityAccident insuranceOn site GymYour mental health is important to us - we have an Employee Assistance program that offers counseling sessions, financial and legal adviceCulture that values and recognizesCommitted to your career, leadership and development trainingWith all of the organizational growth, we offer a wealth of career opportunitiesThe best part of automotive: Employees are eligible for discounts on vehicles, parts and serviceExpected Hours of Work:This is a full-time positionPlease no phone calls or in person submittals - All applications must be completed and submitted online - We will review your resume and be in contact with you should it fit our current needs and requirements.Apply online at careers.schomp.com.Schomp Wallace Automotive Group is an Equal Opportunity Employer