Mentoring Match Support Specialist

Big Brothers Big Sisters of Greater Cincinnati; Cincinnati (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

Big Brothers Big Sisters of Greater Cincinnati is seeking a Match Support Specialist to oversee daily match management within our mentoring program. The role follows BBBSA Service Delivery Model and Standards of Practice, ensuring child safety and quality of service while meeting match support goals.

You’ll maintain case notes in Matchforce, coordinate with volunteers and families, and collaborate with schools and community partners.

Qualifications

• Bachelor’s degree in social services or related field.
• Ability to travel up to 20%.
• Pass background check (National Sex Offender, Criminal History, driving).
• Proficient with computers and office equipment.
• Strong interpersonal and communication skills.

Responsibilities

• Provide day-to-day match support for a caseload of BBBS matches.
• Document and monitor match support and supervision per BBBSA standards.
• Apply child safety and risk management policies across all duties.
• Conduct timely match contacts according to BBBSA schedule.
• Offer coaching, referrals, and information to participants.
• Provide feedback to participants when guidelines aren’t met.
• Update the Youth Development Plan and enter data in Matchforce.
• Promote volunteer involvement through recognition and events.
• Assist with quality assurance and data for reports.
• Develop relationships with community partners to promote the agency’s mission.
• Conduct reassessments of volunteers and families as specified.
• Perform other related duties as assigned.

Skills

Communication

Teamwork

Detail orientation

Data entry

Education

Bachelor's degree in social work/counseling/social services or educational field

Tools

Matchforce system

Job description

Big Brothers Big Sisters of Greater Cincinnati is seeking a Match Support Specialist to oversee daily match management within our mentoring program. The role follows BBBSA Service Delivery Model and Standards of Practice, ensuring child safety and quality of service while meeting match support goals.

You’ll maintain case notes in Matchforce, coordinate with volunteers and families, and collaborate with schools and community partners.