Mental Health Support Worker

NHS; Newport (RI); On-site; USD 24,000 - 27,000; Full time

Job summary

Join a dedicated team as a Mental Health Support Worker with the Hampshire and Isle of Wight Healthcare NHS Foundation Trust. Make a meaningful impact by assisting in the care of patients experiencing dementia-related crises, promoting their recovery and well-being in a supportive environment.

Qualifications

• Commitment to professional development.
• Knowledge of the Mental Health Act and Mental Capacity Act.
• Experience working in health care or NHS settings.

Responsibilities

• Provide day-to-day care for patients under clinician supervision.
• Support patients with dementia-related crises in living independently.
• Work as part of a multidisciplinary team to improve patient outcomes.

Skills

Interpersonal skills

Motivation

Team collaboration

Flexibility

Education

NVQ level 2 or equivalent

Job description

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Mental Health Support Worker

The closing date is 27 June 2025

Do you want to be part of a team committed to providing high-quality patient-focused care and treatment?

Do you want to make a difference to the lives of patients experiencing a Dementia-related crisis?

We are seeking an enthusiastic and highly-motivated Mental Health Support Worker to join our Dementia Outreach Team and be a part of a service that really makes a difference to patients experiencing a dementia-related crisis, and their families. The successful candidate will provide day to day care for service users under supervision of a Clinician which adheres to best practice, standards and guidelines, and contributes towards the service users care and treatment.

You will work in partnership with service users, other members of the multidisciplinary staff as appropriate, to achieve the optimum health outcome for clients.

Main duties of the job

Your work will involve working with elderly people who are suffering a Dementia-related crisis. Your role will include enabling people to stay living as independently as possible, to take part in activities in their local community and supporting them to make a good recovery and maintain mental and physical wellbeing. We are looking for well-motivated, conscientious and friendly people who are willing to learn and to play a key role in improving the lives of the patients we work with. You will have contact with patients, relatives, other members of the public and professionals from partner organisations.

Please see the attached job description for more in-depth details

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• NVQ level 2 or equivalent

Experience

• Commitment to ongoing professional development
• Possess knowledge of the Mental Health Act and Mental Capacity Act and to have a basic understanding in its use in relation to Dementia.
• Understanding of the related issues in the context of social, moral and emotional factors surrounding treatment.
• Data collection and audit experience.
• Previous experience of working in the NHS or health care sector
• Experience of using IT packages.
• Experience of working within a team environment
• Experience of dealing with confidential and sensitive information
• Experience of working alongside people with mental health issues and vulnerable service users.
• Willingness to undertake identified training if opportunity arises.

Additional Criteria

• Dealing with service users, staff, visitors, and other professionals on a daily basis
• Ability to assess their environment and make decisions that will ensure their own safety and the safety of the service user
• * Physically capable of performing the role and responsibilities expected of the postholder e.g. manual handling of patients including up to date with Physical Intervention, including supporting the Nurse specialist, deputy, and recovery nurses in delivering care to physically challenged and unconscious patients
• Flexible
• Good interpersonal skills
• Ability to motivate others and maintain own motivation
• Can demonstrate the key competencies of the Employee Qualities Framework, Lets show we care.
• Ability to develop effective working relationships on an individual and multi-disciplinary basis with all levels of staff.
• Ability to adapt and respond to changing circumstances.
• To provide patients and carers with Trust approved information.
• To use the highest level of interpersonal skills when dealing with sensitive or contentious information.
• Meeting the demands for frequent exposure to emotional circumstances when encountering patients with complex needs and challenging behaviours.
• Attend annual update and complete e-learning modules, as required in relation to manual handling.Support equality and value diversity.Ability to adapt to change within working situation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£24,937 to £26,598 a yearper annum (based on 2025/26 pay scales)