Clinical Support Worker - Radiology CT/MR Reception

Uhmb; Lancaster (Lancaster County); On-site; USD 24,000 - 28,000; Full time

Job summary

A leading healthcare organization is seeking a Clinical Support Worker in Radiology at the Royal Lancaster Infirmary. This full-time role involves supporting Radiographers, managing patient reception, and data entry within the department. The ideal candidate will possess strong interpersonal skills, a commitment to teamwork, and the ability to adapt to flexible shift patterns, including nights and weekends.

Qualifications

• Good command of the English language.
• Availability for Nights/Weekends/Bank Holidays.
• Evidence of personal development.

Responsibilities

• Receiving patients into the department and managing reception tasks.
• Entering patient data into the Radiology IT system.
• Responding to patient and staff queries.

Skills

Good communication/interpersonal skills

Knowledge of computer systems

Ability to work as a part of a team

Education

Good General Education with GCSE Maths and English at Grade C/4 or above

Tools

Use of Sectra RIS/PACS system

Job description

Clinical Support Worker - Radiology CT/MR Reception

NHS AfC: Band 2

Main area Radiology Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week Job ref 331-L17630625

Site Royal Lancaster Infirmary Town Lancaster Salary £24,169 Per Annum Pro Rata Salary period Yearly Closing 02/07/2025 23:59

''Creating a great place to be cared for and a great place to work''

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

An opportunity has arisen, within the Radiology Department, for a Clinical Support Worker to work alongside our Radiographers within the CT/MR Department at the Royal Lancaster Infirmary.

This is a full time 37.5 hours post, worked over 7 days.

This positions will provide an exciting challenge for a dynamic and empathetic team player, with excellent communication skills and enthusiasm, who enjoys working within a hospital environment.

Main duties of the job

The successful candidate will work as an integral part of the Radiology team. The main responsibilities will include receiving our patients into the department on our reception desks, accurately entering patient and examination data in to the Radiology IT system, answering the telephone, responding to queries from patients, GPs and staff and general patient care.

Previous experience in a similar role is desirable but training can be given.

The hours will be worked over three longer days between 7am and 8:30pm, so flexibility to be able to work longer days, evenings and at the weekend will be required. The successful applicants would also be expected to work on Bank Holidays where these fall on their rostered days.

Working for our organisation

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person specification

Education and Qualifications

• Good General Education with GCSE Maths and English at Grade C/4 or above.
• Good Command of English Language

Personal Qualities

• Available to work Nights/Weekends/Bank Holidays on a rota basis as required

Skills, ability and knowledge

• Knowledge of computer systems
• Good communication/interpersonal skills
• Ability to work to Trust and Department Policies and Procedures
• Ability to work as a part of a team
• Ability to use own initiative.
• Understands own limitations and knows when to ask for help
• Evidence of personal development (PDP)

Experience

• Keyboard skills with speed and accuracy
• Evidence of computer skills
• Use of Sectra RIS/PACS system
• Previous experience of working in a Radiology department.

PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.

The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be EffortlesslyInclusive .

The trust operates a No Smoking Policy.

Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.

We reserve the right to close a job advert early where sufficient applications have been received.

The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert

If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.

Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us atUHMB. This bespoke site has lots of useful information to help you settle into your new roleincluding: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this linkhttps://www.uhmb.nhs.uk/uhmbt-pre-onboarding .

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Karen Brakewell Job title Head of Department Email address [e-mail] Telephone number 01524 516270 Additional information

Naomi O'Connor, Deputy Head of Department on 01524 516271.

naomi.o'[e-mail]