Dispatch Specialist I

Solari, Inc.; United States; Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Friendly work environment

Generous paid time off (PTO)

Health benefits (Medical/Dental/Vision)

Competitive compensation

Hybrid schedule

On-site fitness room

Basic Life Insurance

401(k) with company match

LYRA EAP Program

Job summary

A leading crisis management firm is seeking a Dispatch Specialist I to manage dispatch functions for crisis line services. This role involves facilitating and tracking mobile crisis teams, ensuring timely dispatch, and responding to incoming crisis requests. Ideal candidates should have experience in dispatch or emergency services and possess strong problem-solving and multi-tasking skills. The position is a full-time remote opportunity for applicants residing in Arizona.

Qualifications

• 1–2 years of dispatch, contact center, or emergency services experience preferred.
• Must meet BHPP education and experience requirements.

Responsibilities

• Receive and dispatch teams/clinicians timely and effectively.
• Respond to incoming calls and requests for dispatch services.
• Document all dispatch interactions in the electronic health record.

Skills

Problem-solving

Multi-tasking

Knowledge of community resources

Compassionate interaction

Effective engagement

Education

High-school diploma or equivalency

Associate’s degree

Tools

Computer systems

Job description

Dispatch Specialist I

Join to apply for the Dispatch Specialist I role at Solari, Inc.

Full‑time Remote Opportunity – Applicants must live in Arizona

Overview

Solari is seeking a Dispatch Specialist who will be responsible for managing dispatch functions for crisis line services. The Dispatch Specialist is responsible for facilitating, tracking, and ensuring dispatch functions, including the dispatch of mobile crisis teams, crisis transportation, specialty program clinicians, hospital assessors, and other business partners as indicated by contract. The Dispatch Specialist I also backs up other Contact Center staff by answering and screening incoming crisis requests when business needs dictate. This role promotes and maintains a culture focused on Solari’s core values of compassion, effort, and ownership, and delivers outcomes of safety, recovery, resilience, engagement, efficiency, and service excellence.

Responsibilities

• Receive and dispatch teams/clinicians timely and effectively.
• Provide concise and accurate information to teams/clinicians.
• Maintain awareness of team/clinician needs and safety.
• Manage tracking logs accurately and in a timely manner.
• Create reports when business needs dictate.
• Document all dispatch and related interactions in the electronic health record and tracking logs.
• Adhere to call center policy and procedures.
• Participate in required training and supervision.
• Expand knowledge of suicide intervention and prevention, behavioral health and physical health systems, Medicaid managed care, mental health diagnostics, community resources, and recovery and resilience practices.
• Assist other Contact Center staff in answering and screening incoming crisis requests when business needs dictate.
• Respond to incoming calls and requests for dispatch services.
• Complete outbound calls, emails, texts, or chats to effectively coordinate care and resolve crisis situations within required timeframes.
• Screen and dispatch incoming calls or contacts from first responders directly.
• Back up other Contact Center staff as required by business needs.
• Perform other duties as assigned.

Knowledge, Skills, Abilities

• Operate computer systems and use multiple computer screens simultaneously.
• Strong problem‑solving and multi‑tasking skills.
• Strong knowledge of community resources and systems to assist the team.
• Act professionally and maintain appropriate boundaries with clients and staff.
• Demonstrate compassion, effort, and ownership in every interaction.
• Engage effectively, inspire hope, and promote recovery and resilience.
• Document interactions accurately in the designated electronic health record per policies and procedures.

Education & Experience

• 1–2 years of Dispatch, contact center, or emergency services experience preferred.
• Must meet the following BHPP education and experience requirement: an individual who has six weeks of behavioral health work or dispatch experience and has the skills and knowledge required to provide behavioral health services, and has one of the following: an Associate’s degree, a high‑school diploma, or equivalency.

Working Conditions

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Employees must maintain a stable and secure private home internet with a minimum of 50 Mbps download and 5 Mbps upload, with an average jitter less than 20 % latency.

Benefits

• Friendly work environment
• Generous paid time off (PTO)
• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
• Competitive compensation
• Convenient office locations and hybrid schedule
• On‑site fitness room free to all employees (Tempe Office)
• Basic Life Insurance
• Voluntary Life, Spouse, Child Insurance
• Critical Illness w/free dependents
• Critical Illness Spouse
• Short‑Term & Long‑Term Disability – starts first of the month after 90 days of employment
• 401(k) & 401(k) Roth – starts first of the month after 90 days of employment
• United Pet Care
• LifeLock for identity theft
• LYRA EAP Program – 25 free sessions for mental health per family member

Solari is proud to be an equal‑opportunity employer and does not unlawfully discriminate against any employee or applicant for employment per applicable federal, state, and local laws. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.