Mental Health Service Coordinator

El Hogar Community Services, Inc.; Sacramento (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

El Hogar Community Services, Inc. is seeking a Service Coordinator to deliver quality mental health, substance use, and justice-involved supportive services to adults in the Sacramento area.

This community-based role combines office and field work, requiring collaboration with a multi-disciplinary team to assess needs and develop personalized plans. Responsibilities include maintaining caseloads, coordinating housing and benefits, providing crisis intervention, and documenting services to meet

Qualifications

• High School Diploma required.
• Experience in mental health services required.
• Experience with adults with mental health, substance use, homelessness, or forensic populations preferred.
• Ability to work independently and with a multidisciplinary team.
• Knowledge of community resources and housing supports.

Responsibilities

• Support and carry a caseload.
• Assessments and treatment planning collaboration.
• Coordinate housing, benefits, and community resources.
• Crisis intervention and team debriefing.
• Document progress notes and required records.

Skills

Case management

Crisis intervention

Documentation

Team collaboration

Assessment

Education

Social work degree

Related field degree

Tools

HMIS

Medi-Cal billing

EHR systems

Job description

Summary: The Service Coordinator is responsible for delivering quality mental health, substance abuse, and justice-involved supportive services face-to-face to an adult population. The Service Coordinator provides Behavioral Health recovery-based services consistent with the principles of Psychosocial Rehabilitation and Strengths-Based Models, which may include, but are not limited to, assessment contribution, service plan development, case management, housing and benefits support, skills building, group facilitation, crisis intervention, and individual and/or group therapy and documenting all services. The Service Coordinator works as part of a multi-disciplinary team. This position is community-based; services can be in the office or field based on client needs.Essential Duties and Responsibilities: include the following. Other duties may be assigned.Support and carry a caseload. Caseload size varies based on program contract and programmatic needs.Assessments: Assess and gather client information for domain-based assessments to evaluate the mental health needs of clients, considering factors such as medical history, psychosocial background, and presenting symptoms. Screen for housing, benefits, and community needs. Other assessments may include using the Strengths Based Model Assessment, ANSA, or other screening tools based on program requirementsTreatment Planning: Develop and implement individualized treatment and Personal Empowerment plans in collaboration with clients that incorporate evidence-based therapeutic interventions to address clients’ specific needs. As needed, support and develop a housing plan with the client to address housing challenges, goals, and supportive interventions.Case Management: Assist clients in navigating community resources, social services, housing, and financial assistance programs. Advocate for clients to ensure they receive appropriate and timely services.Crisis Intervention: Manage and respond to crises effectively, employing crisis intervention techniques to ensure the safety and well-being of clients experiencing acute emotional distress. Actively participate in debriefing sessions with the team to share experiences and enhance crisis response strategies.Progress Monitoring: Meet with clients regularly per client needs and contract obligations. Regularly review and assess clients’ progress toward treatment goals, adjusting social rehabilitation and case management services to achieve positive outcomes.Documentation: Per El Hogar and Sacramento County regulatory documentation policies & procedures, maintain accurate and timely documentation of client assessments, progress notes, treatment plans, and other relevant records in compliance with regulatory and organizational requirements (e.g., progress notes, adverse incident reports, discharge summaries, Medi-Cal billing, EHR forms, HMIS, etc.).Responsible for producing the required number of service units per month (at least 50% of staff’s time must be spent providing face-to-face or other eligible community-based support with/for clients).Collaboration: Able to work independently and with a multi-disciplinary team of professionals, including med providers, mental health clinicians, peers, care coordinators, and other members, to discuss/develop/facilitate integrated care plans for clients. Collaborate with external service providers to ensure holistic support for clients.Education and Support: Educate clients and their support persons about mental health conditions, coping strategies, and community resources to enhance their overall well-being and empower them to participate in their treatment process actively.Professional Development: Pursue ongoing professional development opportunities to stay informed about the latest developments in mental health care. Actively engage in training sessions, workshops, and conferences to enhance skills and knowledge. Share acquired knowledge with the team, contributing to a culture of continuous learning. Participates in the internal and external county utilization review of client charts.Adaptability and Solution-Focused Approach: Demonstrate flexibility in managing competing priorities and adapting to changing situations. Prioritize tasks effectively, ensuring timely and efficient service delivery. Approach challenges with a solution-focused mindset, contributing to a positive and proactive work environment.Ethics and Confidentiality: Adhere to strict ethical standards and maintain client confidentiality per legal and professional guidelines. Ensure the protection and privacy of all Protected Health Information (PHI) by following all Agency policies and procedures.Supervisory Responsibilities:This position has no supervisory responsibilities.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: Minimum qualifications can be met in the following ways:High School Diploma (Required);Associate’s, Bachelor’s, or Master’s Degree from an accredited or regionally approved college or university in the area of social work, psychology, vocational rehabilitation, criminal justice, or a related field (Preferred);Experience in mental health social services (Required);Work experience with adults who have mental health/substance abuse/homeless/ forensic behavioral population (Preferred).