Mental Health Resource Navigator (Hybrid)

Jewish Family & Children's Service of Greater Boston; Waltham (MA); Hybrid; USD 56.000 - 75.000; Vollzeit

Zusammenfassung

Jewish Family & Children's Service of Greater Boston is seeking a Mental Health Resource Specialist to support the Mental Health Connect helpline. You will conduct needs assessments, provide guidance, and facilitate referrals to internal and external resources, using a client-centered approach.

The role emphasizes short-term, telephonic intervention with a strong focus on customer service, collaboration, and timely access to supports. It offers a hybrid schedule with in-office days in Waltham.

Qualifikationen

• Bachelor's degree required; Master’s degree preferred.
• Minimum of three years of professional experience providing client support and resource navigation.
• Experience in needs assessments and assisting individuals with accessing resources.

Aufgaben

• Provide telephonic support, needs assessment, guidance, and counseling to callers.
• Educate callers about public benefits, housing resources, disability services, and mental health services.
• Assist callers in navigating Massachusetts social service and benefits systems.

Kenntnisse

Customer service

Resource navigation

Case management

Interpersonal communication

Multitasking

Ausbildung

Bachelor's degree

Master's degree preferred

Tools

Microsoft Office

Jobbeschreibung

Jewish Family & Children's Service of Greater Boston is seeking a Mental Health Resource Specialist to support the Mental Health Connect helpline. You will conduct needs assessments, provide guidance, and facilitate referrals to internal and external resources, using a client-centered approach.

The role emphasizes short-term, telephonic intervention with a strong focus on customer service, collaboration, and timely access to supports. It offers a hybrid schedule with in-office days in Waltham.