Hybrid Mental Health Resource Specialist — Guidance & Referrals

jfcsboston; Waltham (MA); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Dental Insurance

Life Insurance

Medical Insurance

Vision

Job summary

Jewish Family & Children's Service (JF&CS) in Waltham, MA, is seeking a Mental Health Resource Specialist to provide brief telephonic interventions and needs assessments for diverse callers through the Mental Health Connect helpline. The role emphasizes client-centered guidance, resource navigation, and timely referrals.

The position is full-time with a flexible hybrid schedule, requiring a minimum of two days per week in the Waltham office, and involves collaboration with internal teams and

Qualifications

• Bachelor’s degree required; Master’s degree preferred (social work, psychology, counseling, public health, education).
• Minimum of three years of professional experience providing client support, customer service, resource navigation, case management, intake, and/or related human services work.
• Experience conducting needs assessments and assisting individuals in accessing community resources and services.
• Experience in mental health, social services, family support, or community resource programs.

Responsibilities

• Provide telephonic support, needs assessment, guidance, and supportive counseling.
• Educate callers about public benefits, housing resources, disability services, legal services, and mental health services.
• Help callers understand systems of care and navigate social services, mental health, housing, and benefits.
• Connect callers to internal JF&CS programs and external resources based on assessed needs.
• Communicate effectively with internal colleagues regarding referrals and service coordination.
• Maintain current information on community resources and contribute to the team’s resource database.

Skills

Interpersonal skills

Customer service

Resource navigation

Communication

Collaboration

Education

Bachelor’s degree

Master’s degree preferred

Tools

Microsoft Office

Job description

Jewish Family & Children's Service (JF&CS) in Waltham, MA, is seeking a Mental Health Resource Specialist to provide brief telephonic interventions and needs assessments for diverse callers through the Mental Health Connect helpline. The role emphasizes client-centered guidance, resource navigation, and timely referrals.

The position is full-time with a flexible hybrid schedule, requiring a minimum of two days per week in the Waltham office, and involves collaboration with internal teams and