Mental Health Referral Relationships Lead

Lorenz Clinic; Victoria (MN); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Student loan repayment

Medical, dental, and vision insurance

Life & disability insurance

401(k) with employer matching

HSA

Paid time off

Volunteer time

Employee assistance program

No quota/commission

Job summary

Lorenz Clinic of Family Psychology | SW Metro is seeking a Community Partnerships Coordinator to cultivate and manage relationships with referring offices across the southwest metro area. You will coordinate clinician visits, prepare weekly updates, and ensure timely communication of clinical summaries with families’ permissions.

This full-time, in-person role emphasizes steady, long-term relationship building with pediatricians, schools, and hospitals, rather than sales targets, and requires

Qualifications

• Two or more years of experience building and keeping professional relationships over time, and keeping records of them.
• Daily use of a CRM, donor database, or similar contact-tracking system, and comfort with email and spreadsheets.
• Clear, warm, professional communication in person, by phone, and in writing.
• A record of follow-through: you keep a contact schedule without reminders.
• Ability to travel daily across your area, with visits to referring offices most afternoons.
• A valid driver's license, a reliable vehicle, and proof of auto insurance.
• Discretion with confidential information.
• Successful completion of a background check.
• Residence in or near your area of the southwest metro.

Responsibilities

• Keep a portfolio of referring offices in your area on a contact schedule: calls most mornings, visits to three or four offices most afternoons.
• Ask, at every visit, call, and voicemail, how we are doing and what we could do better. Record the answer the same day, and bring the themes to a weekly review.
• Keep each relationship's record current in our CRM: who places referrals, how they like to hear from us, what they asked for last time, and what we promised. No client information ever goes in it.
• Stay useful between asks: bring each office something it can use, such as this week's openings, an answer to last time's question, or a resource for the families they are worried about.
• Send the Monday availability bulletin to referring offices and care navigators.
• Confirm each morning that every family referred to us the day before was scheduled on the first call, and raise it the same day if not. We schedule on first contact, not from a callback queue.
• Send and record the clinical summary our clinicians write for every referred client, with the family's permission: at intake, at any change in level of care, and at discharge.
• Set up conversations between our clinicians and referring physicians, school staff, hospital teams, and therapists, and make sure they happen.
• Bring the weekly count to a weekly review, and help produce the monthly report that ties new clients to the relationships that sent them.

Skills

Relationship management

CRM proficiency

Communication skills

Travel readiness

Tools

CRM software

Job description

Lorenz Clinic of Family Psychology | SW Metro is seeking a Community Partnerships Coordinator to cultivate and manage relationships with referring offices across the southwest metro area. You will coordinate clinician visits, prepare weekly updates, and ensure timely communication of clinical summaries with families’ permissions.

This full-time, in-person role emphasizes steady, long-term relationship building with pediatricians, schools, and hospitals, rather than sales targets, and requires