Mental Health Quality Improvement Specialist

Community Family Advocates; Pittsburgh (Allegheny County); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Mental Health Quality Improvement Specialist to enhance the quality of Adult Mental Health Services. In this impactful role, you will collaborate with various stakeholders to identify areas for improvement and implement effective strategies. You will leverage your strong interpersonal skills and project management abilities to advocate for service users, ensuring they receive the support they need. This full-time position offers a unique opportunity to make a significant difference in the lives of individuals facing mental health challenges, all while working within a dynamic team committed to excellence and innovation in human services.

Qualifications

• Bachelor's degree in social work, psychology, or related field required.
• Minimum 2 years of experience with mental illness or intellectual disability.

Responsibilities

• Ensure quality of service provision by mental health service providers.
• Assist in creating and implementing action plans for quality improvement.
• Advocate for service users to ensure fair treatment and access to services.

Skills

Interpersonal Skills

Project Management

Writing Skills

Oral Communication

Detail Oriented

Multitasking

Data Analysis

Teamwork

Independent Work

Knowledge of Adult Mental Health System

Education

Bachelor's Degree in Social Work

Bachelor's Degree in Psychology

Related Field Degree

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Office Products

Job description

Mental Health Quality Improvement Specialist

2 days ago Be among the first 25 applicants

Community Family Advocates is working with the Allegheny County Department of Human Services to find a Mental Health Quality Improvement Specialist.

We are seeking a Mental Health Quality Improvement (QI) Specialist for our Adult Mental Health Services Team in the Allegheny County Department of Human Services (DHS), Office of Behavioral Health (OBH). The primary role of the MH QI Specialist is to ensure the overall quality of service provision by providers of Adult Mental Health Services contracted with OBH.

DUTIES AND RESPONSIBILITIES:

• Provides input to the OBH Adult MH team, providers of mental health services regarding identified system and team issues, concerns, trends, and areas identified for improvement.
• Assist in creating, improving, and implementing action plans and standardized tools used by OBH to monitor and support MH programs, services, and service users.
• Assists OBH staff and other stakeholders with implementing quality improvement recommendations to providers of Adult MH services.
• Provides oversight, ensures quality of services and fulfills reporting requirements for the federal grant known as the Projects for Assistance in Transition from Homelessness (PATH).
• Facilitates and attends meetings with service providers and staff, the Behavioral Health Managed Care Organization, and other stakeholders to review quality of provider operations and service delivery; providing technical assistance to provider staff, as needed.
• Conduct investigations and follow-up on complaints and inquiries directed to OBH from the public, service users, DHS Director’s Action Line, the National Alliance on Mental Illness Consumer Action and Response Team (CART), and the Community Hospital Integration Projects Program (CHIPP).
• Advocate for service users so that they receive proper and fair treatment.
• Utilizes data to help inform changes needed to transform the behavioral health system.
• Facilitates access to needed services for individuals with complex or complicated situations.
• Provides administrative support to client advocacy groups such as Consumer Support Program and Community Care Behavioral Health Member Advisory Board with their efforts to improve the quality of the mental health system.
• Acts as liaison for consumer advocacy groups board members.
• Participates and directs delegated special projects.
• Assists in the monitoring of mental health services conducted by providers; providing technical assistance; participates in State and County licensing reviews as needed.
• Other duties as necessary.

SKILLS AND KNOWLEDGE:

• Effective interpersonal and relationship-building skills.
• Able to manage projects.
• Strong writing and oral communication skills.
• Must be detail oriented.
• Able to multitask, prioritize and execute tasks.
• Proficient with Excel, Outlook and other Microsoft Office products.
• Experience working in a team environment.
• Ability to work independently.
• Basic knowledge of the adult mental health system.
• Experience in interpreting, analyzing, and tracking data and trends for the purpose of problem-solving and program improvements.

ESSENTIAL REQUIREMENTS:

• Possess Act 33 and 34 Clearances.
• Have a valid Pennsylvania Driver’s License and access to a vehicle.
• Full time position requiring 38.75 hours per week.

QUALIFICATIONS: Minimum of a Bachelor’s degree in social work, psychology, or related field. Must have a minimum of 2 years of experience working with persons who have a mental illness and or intellectual disability.

Why DHS? You can make a big impact here. We stand out as one of the best human services organizations in the country. But we need problem-solvers, innovators, and terrific leaders to make sure we are smart in how we use our funding so that we reach the people who most need our help to make their lives better.

“DHS strives to be the kind of place where a diverse mix of talented people want to come to grow and do their best work.”

• From the organization’s statement on Equity and Inclusion