Mental Health Professional II – LECOM Institute for Behavioral Health

LECOM Medical Center and Behavioral Health Pavilion; Erie (Erie County); Vor Ort; USD 50.000 - 70.000; Vollzeit

Zusammenfassung

LECOM Medical Center and Behavioral Health Pavilion is seeking a Mental Health Professional II to conduct mental health intakes, provide therapy, and support case management for adults with serious mental illness. This role requires collaboration with treatment team members in the Erie County area.

The ideal candidate holds a graduate degree in a mental health field and is expected to engage in therapeutic interventions and maintain effective documentation while providing excellent patient care.

Qualifikationen

• Graduate degree in a mental health field required.
• Current PA, LPC, or LCSW licensure (or license eligible) preferred.
• Exceptional customer service and phone etiquette.

Aufgaben

• Conduct mental health intakes and assessments.
• Provide mental health therapy and case management.
• Collaborate with treatment team members.

Kenntnisse

Therapeutic interventions for adults

Customer service

Documentation skills

Ausbildung

Graduate degree in a mental health field

Current PA, LPC, or LCSW licensure (or license eligible)

Jobbeschreibung

Summary

The Mental Health Professional II (MHP II) conducts mental health intakes and biopsychosocial assessments, provides mental health therapy, and supports intensive case management needs for adults with serious mental illness. The position requires the ability to design and direct implementation of treatment plans and collaborate with treatment team members through the LECOM Health network.

Main Duties and Responsibilities

Customer Service

• Assist potential patients with their questions and concerns.
• Respond to patient inquiries in a professional and respectful manner.
• Establish a collaborative relationship with team members, patients/families, and colleagues.
• Respect patient/family preferences and choices for intervention and treatment.
• Check voicemail and email throughout the day and respond to messages within 24 business hours.
• Adhere to HIPAA, licensure, accreditation, and confidentiality requirements of our patients.
• Help connect patients and families with interpreters as needed.
• Promote patient awareness of all LECOM Health services and support health‑system navigation needs.

Intake & Assessment

• Complete biopsychosocial intake assessments to identify factors impacting overall wellness and psychological health.
• Assess strengths and therapeutic needs of patients.
• Assist patients with treatment goal identification.
• Assess treatment adherence, tolerability, and clinical response using validated rating scales.
• Triage patient needs and adjust appointment intervals for therapy and/or psychiatry as necessary.
• Coordinate with the treatment team to track treatment and outcomes.
• Oversee completion of required paperwork and documentation in the patient’s chart within established timeframes.
• Review all referrals and triage for clinical appropriateness of outpatient therapy services.

Mental Health Therapy

• Engage in collaborative outpatient therapy services with patients.
• Promote stabilization and progress toward identified treatment goals.
• Formulate appropriate treatment, safety, crisis, and discharge plans.
• Monitor patient progress regularly and reevaluate patient needs.
• Assist with system navigation to other service lines or levels of care as necessary.
• Participate in scheduled individual and group supervision.
• Attend case consultation meetings as scheduled.
• Complete documentation within the established timeframes.
• Schedule appointments flexibly and in alignment with clinical need.

Case Management

• Provide case management and crisis support services, including coordination of treatment with other providers and assistance to families in locating resources.
• Outreach to and engage patients between visits as clinically necessary.
• Track referrals to completion and contact patients who have not yet followed up with recommended community resources.
• Help patients gain access to community resources such as drug and alcohol services, BCM services, transportation services, and physical health resources.
• Respond to crisis or emergency situations and link patients to higher levels of care such as inpatient facilities.
• Coordinate with other service providers such as case managers and primary care.
• Serve as liaison between patients and medical staff while working collaboratively with the treatment team.
• Support psychotropic medication management as prescribed by medical providers, focusing on adherence and effectiveness.
• Make outreach calls and consult with the psychiatrist between visits to evaluate stability.
• Coordinate long‑acting injectable and Clozaril patient care.

Documentation & Supervision

• Ensure proper documentation in patient records based on dialogue with patients, families, and other providers.
• Review progress notes and treatment plans written by other members of the treatment team.
• Participate in psychiatric case review meetings.
• Participate in clinical supervision and maintain a supervision log.
• Maintain a professional license.

Other Duties

• Familiarize with and implement all relevant office policies and procedures.
• Attend all office meetings, clinical supervisions, and training sessions.
• Provide support to program interns via appointment shadowing and dialogue to aid in their study and skill practice.
• Understand and adhere to the professional policies and standards in the Millcreek Community Hospital Employee Handbook.
• Adhere to obligations under the clinic’s mandated reporter policy.
• Adhere to obligations under the clinic’s duty‑to‑warn policy.
• Perform all other duties as assigned.

Skills and Knowledge

• Graduate degree in a mental health field required.
• Current PA, LPC, or LCSW licensure (or license eligible) preferred.
• Knowledge of Erie County mental health resources and level‑of‑care determination.
• Skilled in therapeutic interventions for adults.
• Ability to obtain Act 33/34 and FBI clearances upon hire.
• Completion of mandated reporter training within 30 days of hire.
• Exceptional customer service and phone etiquette.
• Ability to maintain effective and organized documentation.

Physical Demands and Work Environment

• Frequent standing, walking, and sitting.
• Occasional lifting of items, supplies, or equipment of light to medium weight.
• Occasional reaching, stooping, bending, kneeling, and crouching.
• Primarily a medical office space, subject to many interruptions and occasionally hostile and emotionally upset individuals.