Mental Health Department Coordinator

ACG Health; Sharon Hill (Delaware County); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

100% employer paid medical insurance

PTO from first full calendar year

9 company holidays

401k plan with company match

Paid parental and medical leave

SEPTA benefits

Job summary

ACG Health is seeking a Mental Health Department Coordinator to support administrative and clerical functions in a welcoming, patient-centered environment. You will handle front desk duties, assist with compliance, and work with multiple departments to ensure smooth operations.

The role emphasizes compassionate patient care, efficient scheduling, and accurate data entry within our EHR system. A weekday schedule and comprehensive benefits accompany this position.

Qualifications

• Prior medical or psychology office experience.
• Ability to communicate respectfully with diverse backgrounds, including LGBTQ+ and mental health populations.
• Capable of managing competing demands and remaining organized in a busy setting; both independently and collaboratively.
• Proficient with Electronic Health Records (EHR) and common office software.

Responsibilities

• Welcome patients for appointments, complete check-in/out, and schedule follow-ups.
• Follow departmental workflows and identify opportunities for improvement.
• Coordinate with medical, dental, technology, HR, and facilities teams to meet needs.
• Assist with chart audits and track compliance elements (treatment plans, yearly consents).
• Run monthly reports in the EHR as needed.
• Keep donations organized and accessible for patients.
• Schedule Uber Health rides as requested by therapists/teams.
• Manage patient flow, order supplies, and maintain front office orderliness.
• Participate in special department projects as needed.
• Order weekly staff/patient lunches.
• Maintain weekly acupuncture schedule.
• Other duties as assigned.

Skills

Communication

Active Listening

Writing

Organizational skills

Spanish (preferred)

Education

High School Diploma or GED

Tools

Excel

Teams

Google Suite

eClinicalWorks

Job description

Description

Help keep mental health care welcoming, organized, and running smoothly. Join ACG Health as our Mental Health Department Coordinator! As a support function for the Mental Health Department, you will perform administrative and clerical duties, provide compassionate care to our patients, and serve a vital role in ensuring departmental compliance. You will be a warm and welcoming first point of contact for patients visiting the Mental Health program.

Business Hours are 9AM to 4PM

We operate on a 35 hour work week and offer an excellent benefit package:

• 100% employer paid medical insurance
• PTO starting with your first full calendar year; PTO is prorated at time of hire
• 9 company holidays
• 401k Plan with 100% match on the first 3%, 50% match on additional 2%, vested immediately
• 100% Paid Parental and Medical leave
• SEPTA Benefits

The starting rate for this non-exempt position is $24.50 per hour. The final rate will be determined based on the candidate’s relevant experience and qualifications.

Responsibilities

• Welcome patients for their appointments, complete check-in and checkout, and schedule follow-up visits
• Follow departmental workflows and be on the lookout for workflow improvements
• Be a team player and liaise with ACG medical, dental, technology, HR, and facilities departments to meet departmental needs
• Assist with chart audits by external bodies, track compliance elements like treatment plans, yearly consents, etc.
• Run monthly reports in the EHR as needed
• Ensure that all donations are neatly organized and accessible to patients
• Schedule Uber rides via Uber Health, per therapists’ and treatment teams’ requests
• Monitor and control patient flow, order supplies, track transportation passes and gift cards, maintain cleanliness and orderliness of the waiting room, maintain orderliness and function of the front office
• Participate as needed in special department projects
• Order a weekly lunch for staff and patients
• Maintain the weekly acupuncture schedule
• Other duties as assigned

Requirements

• High School Diploma (or GED equivalent with skills in general office practice)
• Prior medical or psychology office experience
• Be able to communicate respectfully and without judgment with people from diverse backgrounds, including the LGBTQ+ community and individuals living with mental health conditions or health conditions that may be stigmatized
• Be able to manage competing demands and remain organized and professional in a busy setting, while working both independently and collaboratively
• Proficiency in working with an Electronic Health Record, preferably eClinicalWorks
• Be highly skilled in the use of Excel, Teams, and Google Suite
• Should possess superior organization skills and the ability to prioritize
• Spanish language skills are preferred
• Service Orientation - Actively looking for ways to help people
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Speaking - Talking to others to convey information effectively
• Writing - Communicating effectively in writing as appropriate for the needs of the audience
• Ability to use computers, keyboards and mouse to enter, access, or retrieve data
• Ability to use photocopiers and scanners
• Experience with/knowledge of Ryan White Program preferred, but not required

Work Conditions

• Primarily stationary position in an office environment
• Exposed to hazards of the office such as file cabinet drawers, desk drawers, boxes being delivered that may need to be moved and or picked up.
• Subject to paper cuts.
• Occasional stooping, reaching, bending, kneeling, crouching.
• Occasional lifting of equipment or supplies (up to 50lbs).
• Handle emergency or crisis situations.
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, use hands to finger, handle or feel, and reach with arms and hands.
• May be exposed to diseases and infections